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    Ratp Dev Usa, Llc

    Public Transportation

    Dispatcher

    Winston-Salem, United StatesOn-SiteFull-timePosted 1w ago
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    Job description

    Mission

    The Dispatcher plays a critical role in ensuring the smooth and efficient operation of our bus services. This position is responsible for coordinating daily transit schedules, monitoring vehicle locations, communicating with drivers, and responding to service disruptions or emergencies. The dispatcher ensures that buses run on time, routes are covered, and passengers receive reliable service. Strong communication, problem-solving, and multitasking skills are essential for success in this fast-paced environment.

    Responsibilities of a Dispatcher

    • Coordinate with routing specialists and schedulers to optimize daily transit routes.
    • Dispatch drivers based on client reservations received via phone and online platforms.
    • Review and confirm upcoming reservations, ensuring accuracy and client satisfaction.
    • Communicate with clients to verify details and availability for scheduled trips.
    • Handle same-day service requests, assess route feasibility, and ensure driver availability.
    • Make outbound calls to city transit partners and access services as needed.
    • Proactively identify and resolve potential pickup issues before they impact service.
    • Manage missed pickups by rerouting drivers and maintaining service continuity.
    • Assist in determining daily driver staffing levels to balance responsiveness and efficiency.
    • Perform other duties as assigned by operations staff.

    Job details are sourced from the employer's original posting.

    Open job posting
    RA

    About the company

    Ratp Dev Usa, Llc

    RATP DEV USA is a subsidiary of the RATP Group, a global leader in public transport, operating and maintaining public transport networks in the United States.

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    Industry
    Public Transportation
    Open roles
    71

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