Role:
To provide exceptional service and support to members and potential members through multiple channels, including phone, video, email, text, and other electronic services. This role assists members with their credit union needs by offering accurate information, resolving inquiries, performing transactions, and recommending products and services that best meet members' financial goals. The Virtual Contact Center Representative III works collaboratively with other departments to create a seamless, positive member experience.
Knowledge and Skills:
ExperienceThree years to five years of similar or related experience.EducationA high school education or GED.Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.Other Skills' Strong communication and interpersonal skills with a professional and engaging demeanor across all service channels.Job details are sourced from the employer's original posting.
Open job postingAbout the company
Rave Financial is a company that provides financial services.