RB Global is seeking a driven and technically skilled IT / Telecommunications Analyst to support, optimize, and evolve our global enterprise communications ecosystem. This role is responsible for the day-to-day operation, administration, and continuous improvement of our cloud-based telephony, unified communications, contact center, conferencing, and mobility platforms supporting employees and customers across multiple regions worldwide.
The ideal candidate combines deep technical expertise with exceptional customer service, thrives in a fast-paced global environment, and takes ownership of delivering reliable, scalable, and secure communication services. This individual will play a key role in supporting strategic initiatives, driving modernization efforts, and ensuring operational excellence across our communications technology landscape.
What You'll Do
Manage and support RB Global's global telecommunications and unified communications environment, with a primary focus on RingCentral UCaaS and Contact Center solutions.
Administer, configure, troubleshoot, and optimize enterprise voice, messaging, video, contact center, and mobility services.
Act as a technical SME for telephony and collaboration technologies, providing guidance to business stakeholders and IT teams.
Respond to incidents, service requests, and escalations through ServiceNow while meeting established service levels.
Partner with business units to deliver communications solutions that improve operational efficiency and employee experience.
Lead or participate in global telecommunications projects including migrations, expansions, platform upgrades, integrations, and technology refresh initiatives.
Manage user provisioning, call routing, auto attendants, call queues, IVRs, number management, licensing, and reporting.
Monitor platform performance, identify opportunities for improvement, and proactively address service issues before business impact occurs.
Collaborate with network, infrastructure, security, and workplace technology teams to ensure reliable end-to-end service delivery.
Work closely with vendors and service providers to resolve incidents, manage escalations, and deliver telecommunications projects.
Create and maintain technical documentation, operational procedures, knowledge articles, and support guides.
Support conference room and collaboration technologies across global office locations.
Provide end-user training and technical guidance for communications tools and services.
Participate in after-hours maintenance windows, major incident response, and global support activities as required.
Drive process improvements through automation, standardization, and adoption of industry best practices.
Required Qualifications
Preferred Qualifications
Success in This Role
Job details are sourced from the employer's original posting.
Open job postingAbout the company
RBGlobal is a leading provider of technology-enabled solutions for the commercial vehicle industry.