The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists.
This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross-functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.
This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.
Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.
Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.
Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.
Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.
Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.
Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.
Required Experience
Core Competencies
Job details are sourced from the employer's original posting.
Open job postingAbout the company
RBGlobal is a leading provider of technology-enabled solutions for the commercial vehicle industry.