Supplier Support & Onboarding Specialist

• Minimum Salary: -
• Maximum Salary: -

Smart Equip, part of Ritchie Bros., provides innovative technology solutions that help equipment businesses manage their operations more efficiently and make smarter, data-driven decisions. As part of the Ritchie Bros. family, Smart Equip combines technology, industry expertise, and a global network to deliver solutions that create value for customers around the world.

As Smart Equip continues to grow, we are now looking for a motivated Supplier Support & Onboarding Specialist to join our team in the Netherlands. This is a remote position, with the flexibility to work from our office in Breda or in a hybrid setup.

Acting in a supporting role to project and business development managers, the Supplier Support & Onboarding Specialist leads and manages initiatives tied to the onboarding of assigned suppliers, and acts as a key point of contact for ongoing support to fleets and suppliers using the SmartEquip platform. This position is instrumental in coordinating communication with suppliers to obtain the information, credentials, content, system configuration and implementation requirements each fleet needs to go live and in providing responsive, knowledgeable support once they are.

Responsibilities

Supplier Onboarding

• Lead supplier onboarding activities, ensuring successful implementation and readiness for customer go-live.
• Coordinate with suppliers to collect required information, credentials, content, and configuration details.
• Partner with internal teams and external customers to deliver onboarding projects on time and to quality standards.

Customer & Supplier Relationships

• Build and maintain strong relationships with suppliers, fleets, customers, and internal stakeholders.
• Serve as a trusted point of contact, understanding customer needs and ensuring timely follow-up and resolution.

Supplier & Fleet Support

• Provide front-line support to suppliers and fleets, resolving questions and issues related to the SmartEquip platform.
• Troubleshoot technical and functional issues and escalate complex cases to Product, Engineering, or IT as needed.
• Collaborate across internal teams to identify information and solutions efficiently.
• Maintain accurate support tickets, documentation, and follow-up notes.
• Track support requests through resolution, ensuring a timely and positive customer experience.

Qualifications

We are seeking a strong communicator and collaborative team player. In this role, you will work closely with teams and stakeholders across the organization to gather information, resolve questions, and keep projects moving forward. You’ll be responsible for communicating clearly and effectively through support responses, tickets, documentation, and day-to-day interactions, while partnering with teams across the full project lifecycle—from initial design through completion. Strong organization, time management, attention to detail, and the ability to manage multiple priorities are essential to success in this role.

In addition you have:

• 2+ years of experience working on a project team in an IT environment preferred.
• Knowledge of and familiarity with database management and SQL.
• Familiarity with support, ticketing, or CRM tools is a plus.
• Strong communication skills and the ability to explain technical or functional information clearly to both technical and non-technical audiences.
• Fluency in English is required, proficiency in an additional European language is preferred
• Ability to work independently, manage priorities, and demonstrate a high level of autonomy in a remote environment.