AV and Security Technician II

Job Description: As an AV and Security Technician II, your role will be to install, maintain, and troubleshoot AV and security systems for clients. You will work closely with the project team to ensure the successful implementation and operation of security solutions. Your responsibilities may include:

1. Installation:
• Install and configure AV and security system components, including cameras, access control panels, intrusion detection devices, and other related AV equipment.
• Mount and position devices according to design plans and client requirements.
• Run and terminate cabling for data and power connections.
• Ensure proper integration and connectivity between different system components.

2. Maintenance and Upgrades:
• Perform routine maintenance tasks on AV and security systems to ensure their optimal functionality.
• Conduct system inspections, testing, and cleaning to identify and resolve any issues or malfunctions.
• Replace faulty or damaged components as necessary.
• Keep up to date with the latest technology and industry trends to recommend system upgrades or enhancements.

3. Troubleshooting and Repairs:
• Diagnose and troubleshoot AV and security system issues reported by clients or detected during routine maintenance.
• Use diagnostic tools and techniques to identify the root cause of problems.
• Repair or replace faulty components, cables, or connections.
• Document troubleshooting steps and resolutions for future reference.

4. System Integration:
• Integrate AV and security systems with other relevant systems, such as video management software, access control systems, and alarm monitoring systems.
• Configure system settings and parameters to ensure proper functionality and compatibility.
• Test and verify system integrations to ensure seamless operation.

5. Documentation and Reporting:
• Maintain accurate records of all installation, maintenance, and repair activities.
• Complete required documentation, including installation checklists, equipment inventories, and service reports.
• Generate reports on system status, maintenance activities, and incidents encountered during service calls.

6. Customer Interaction:
• Interact professionally and courteously with clients during service calls.
• Provide clear explanations of system operations, maintenance procedures, and troubleshooting steps.
• Address client concerns and questions, ensuring customer satisfaction.

Requirements:
• High school diploma or equivalent.
• 1-2 years of work-related experience preferred.
• Technical certifications or training in security systems, electronics, or related fields is advantageous.
• Knowledge of AV residential and commercial systems.
• Knowledge of security system components, including cameras, access control panels, and intrusion detection devices.
• Proficiency in installation and termination of cabling, including Ethernet and power cables.
• Strong troubleshooting and problem-solving skills.
• Familiarity with relevant tools, equipment, and testing instruments.
• Attention to detail and ability to follow technical drawings and specifications.
• Good communication and interpersonal skills.
• This position requires travel to customer job sites up to 40% of the time. Travel may include local and out-of-town assignments, with occasional overnight stays, based on project schedules and customer needs.
• Physical fitness and the ability to perform installation tasks that may involve lifting, climbing, and working in various environments.

Please note that the above job description is a general overview, and the specific responsibilities and requirements may vary depending on the company and project requirements.