ReaderLink Walmart Field Operations Manager

The ReaderLink Walmart Field Operations Manager will lead Walmart field service operations, including market visits, stakeholder communication, recurring service vendor meetings, and oversight of the RDS book service program.

What You Will Be Doing:  

Operational oversight and performance monitoring

Stakeholder and vendor coordination

• Respond to inquiries from internal stakeholders, including sales, business analytics, and marketing, as well as service vendors.
• Serve as a key point of contact for LMS vendors, including monthly billing and ongoing communication.

Systems and issue management

• Manage Mantis field service CRM activities, including daily ticket assignment.
• Review service complaint tickets, prioritize critical issues, and drive timely resolution.
• Monitor and track new store openings and remodel activity.

Field efficiency and process improvement

• Lead efforts to streamline procedures for consistent, high-quality store execution across service vendors.
• Support and improve standard operating procedures, training tools for service vendors, and audit processes.
• Conduct market tours with auditors and service vendors to gather feedback, identify improvement opportunities, and test new ideas and concepts.

Communication, calls, and field-facing materials

• Manage calls from agenda development through recap, follow-up, and action tracking.
• Coordinate with sales account teams on content posted to FieldLink and ensure communication-related SOPs are followed.
• Share photos and field intelligence with service groups related to pallets, trays, and similar merchandising needs.
• Maintain the FieldLink merchandising portal so materials are clear, concise, current, and approved before publication.
• Mentor internal stakeholders on effective communication to field service companies.
• Other duties may be assigned, directed, or requested.

What You Will Need:

• Bachelor’s degree in Business or a related field is required.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• A methodical and organized approach to problem-solving.
• The work performed is in an office environment.
• The noise level in the work environment is usually moderate at low decibels.
• Must be able to work in a fast-paced, team environment.