Overview
Make an Impact with RealPage
Looking for a role where your work directly influences business outcomes and customer success?
At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.
Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.
What You'll Do
The Billing Specialist II is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This role involves assisting with the accurate and timely processing of billing tasks, resolving billing discrepancies, and maintaining billing records. The Billing Specialist will work closely with senior team members to learn and implement best practices in billing processes, contributing to the overall efficiency and effectiveness of the finance team. This position is essential for ensuring smooth billing operations and providing excellent service to internal and external stakeholders.
Responsibilities
- Assist supervisor in overseeing and managing the billing process, ensuring accuracy and timeliness.
- Handle complex billing issues and discrepancies.
- Collaborate with internal and external clients to resolve billing inconsistencies.
- Prepare and send weekly performance data for the team.
- Provide insights and recommendations for improvement.
- Maintain and update team trackers for engagement and process documentation.
- Ensure all records are accurate and up to date.
- Handle complex billing cases/inquiries
- Perform Quality audit
- Perform critical billing imports
- Manage Performance Trackers
Qualifications
- Minimum of 2 to 3 years’ experience and or training in back-office billing required; or equivalent combination of education and experience
- Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines
- Demonstrate patience and overall courteous behavior when working with internal and external customer
- Proficient knowledge of MS Excel required
- Research and excellent follow-up skills required
Work Schedule & Setup
- Must be willing to work onsite during the first 90 days of training
- Hybrid setup begins on the 4th month, with two onsite days per week
- Supports US business operations - Fixed graveyard shift schedule with night differential pay
What We Offer
- Enjoy complimentary meals while you’re in the office
- Day 1 HMO coverage with up to two FREE dependents
- Retirement savings plan
- Leave conversion program
- Life insurance coverage
- Enjoy paid time off, company holidays
- Wellness reimbursement benefits of up to PHP 5,000 per year
- Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
- Access to learning, development, and upskilling opportunities designed to help you grow your career
- Collaborate with talented people and work on solutions that make a real-world impact
