Looking for a role where your work directly influences business outcomes and customer success?
At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.
Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.
The Senior Technical Coach drives technical enablement and performance coaching for Technical Coaches and frontline agents supporting complex products such as OneSite, Knock, and Accounting. The role combines technical expertise, coaching, operational performance, and AI-driven innovation to improve KPIs, resolution quality, and customer experience. Acting as a bridge between Support, Product, Engineering, CX, WFM, and Training, the Senior Technical Coach mentors and develops frontline talent, reduces escalations, and leverages AI, automation, and coding solutions to enhance support delivery.
What You'll Do
Provide technical and performance coaching focused on troubleshooting, FCR, AHT, CSAT, and career development.
Mentor Technical Coaches and directly coach a small group of complex-product agents.
Serve as an SME for complex RealPage products and lead advanced troubleshooting initiatives.
Identify skill gaps, design learning paths, and deliver technical training programs.
Analyze performance metrics to drive coaching strategies and process improvements.
Lead escalation reduction efforts through root cause analysis and resolution quality improvements.
Develop and promote AI, automation, SQL, Python, and agentic AI solutions to improve productivity and support outcomes.
Support onboarding, upskilling, certifications, and continuous learning initiatives across teams.
What We're Looking For
Bachelor’s degree in IT, Business, or related field (or equivalent experience)
2+ years in technical support (SaaS, ERP, or property tech preferred)
1+ year in coaching, training, or leadership role
Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
Coaching and Analytical Skills. Proven experience in performance coaching in a metrics-driven environment
Minimum 2 years of experience as Technical Coach or equivalent role
Strong problem-solving and decision-making skills
Experience in Python, AI tools, automation, or scripting
Preferred
Work Schedule & Setup
Must be willing to work onsite during the first 90 days of training
Hybrid setup begins on the 4th month, with two onsite days per week
Supports US business operations - Fixed graveyard shift schedule with night differential pay
What We Offer
Enjoy complimentary meals while you’re in the office
Day 1 HMO coverage with up to two FREE dependents
Retirement savings plan
Leave conversion program
Life insurance coverage
Enjoy paid time off, company holidays
Wellness reimbursement benefits of up to PHP 5,000 per year
Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
Access to learning, development, and upskilling opportunities designed to help you grow your career
Collaborate with talented people and work on solutions that make a real-world impact
Job details are sourced from the employer's original posting.
Open job postingAbout the company
RealPage provides cloud-based software for the real estate industry, focusing on property management and related services.