Overview
The Implementation Consultant II independently leads customer implementations for one or more RealPage products and serves as a subject matter resource for implementation best practices. This role analyzes requirements, coordinates cross-functional work, manages timelines and risk, and supports successful client adoption through a strong understanding of product workflows, financial reporting needs, and customer operating processes.
Responsibilities
- Lead end-to-end implementations for single-product or moderately complex multi-workstream customer engagements.
- Analyze customer requirements, gather documentation, and translate business needs into implementation activities and configuration decisions.
- Coordinate RealPage services including data conversion, setup, validation, training alignment, and activation readiness.
- Own project timelines, forecast activations accurately, and maintain weekly backlog hygiene for assigned customers.
- Provide best practice guidance to customers and help align requested workflows with standard product capabilities.
- Monitor project risks, dependencies, and scope changes; communicate concerns early and escalate when needed.
- Support customer testing, issue triage, and resolution follow-up to keep projects on track and preserve customer confidence.
- Build strong working relationships with customers and internal partners to deliver a high-quality implementation experience.
Qualifications
- Bachelor’s degree in Accounting, Business, Finance, or a related field, or equivalent relevant experience.
- Advanced knowledge of Microsoft Office products and comfort working with implementation data and reporting outputs.
- Software and/or multifamily property management experience required.
- Experience managing customer-facing projects, onboarding activities, or implementations with moderate complexity.
- Strong verbal and written communication skills, including presentation and customer meeting facilitation skills.
- Strong organizational, analytical, and time management skills in a fast-paced, deadline-driven environment.
- Ability to work independently, prioritize multiple deliverables, and make sound judgment on when to escalate issues.
- Proven customer service orientation and ability to work effectively with a wide range of personalities and stakeholders.
- Flexible and detail-oriented, with the ability to adapt to shifting priorities and extended hours when required.
Physical Demands and Working Conditions
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.
