Overview
Make an Impact with RealPage
Looking for a role where your work directly influences business outcomes and customer success?
At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.
Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.
What You'll Do
Vendor Compliance Specialist receives inbound phone, chat, or email inquiries from property management professionals, vendors, and insurance agents requiring assistance with RealPage software products. The specialist quickly responds to the call, chat, or email, diagnose the issue, accurately record all issues in the CRM tool, and provide a resolution.
Responsibilities
- Primarily focus on inbound phone interactions with customers
- Position operates during an assigned shift between 7:30am and 7:00pm.
- Document customer interactions through case creation in Salesforce (PMC specific)
- Document product knowledge and solutions using our knowledge management system
- Receive, index, and process electronic documents to obtain approved status
- Ensure compliance standards set by the client are met
- Act as a liaison to the client, agent, and vendor
- Process payments
- Manage situations that require real-time solutions and set clear expectations of resolution plans
- Establish relationships and trust with customers during their interactions
- Maintain a high first contact resolution rate for client issues
- Achieve or exceed minimum service levels and abandon rates
- Perform additional duties as required
- Success is measured on Quality Assurance Score & Abandonment Rate
Qualifications
- Strong English speaking and business writing skills
- Strong interpersonal communication skills
- Active listening and emotional intelligence
- Fluency in Spanish is a plus
- Property & Casual license is a plus
- Desire to provide exceptional customer service
- Microsoft Office Suite knowledge
- Highly energetic and self-motivated
Work Schedule & Setup
- Must be willing to work onsite during the first 90 days of training
- Hybrid setup begins on the 4th month, with two onsite days per week
- Supports US business operations - Fixed graveyard shift schedule with night differential pay
What We Offer
- Enjoy complimentary meals while you’re in the office
- Day 1 HMO coverage with up to two FREE dependents
- Retirement savings plan
- Leave conversion program
- Life insurance coverage
- Enjoy paid time off, company holidays
- Wellness reimbursement benefits of up to PHP 5,000 per year
- Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
- Access to learning, development, and upskilling opportunities designed to help you grow your career
- Collaborate with talented people and work on solutions that make a real-world impact
