Field Service Technician

POSITION SUMMARY

The Field Service Technician is responsible for diagnosing, repairing, and maintaining customer-owned and company-owned heavy equipment at branch locations and customer job sites. This position requires strong technical and mechanical ability, professionalism, and a customer-focused mindset while working independently and as part of a team. This position is classified as a safety-sensitive role . The technician must perform all duties with a strong commitment to safety, including safe operation of company vehicles, tools, and equipment, and full compliance with company safety policies, DOT regulations, and all applicable laws.

KEY RESPONSIBILITIES

Repair and maintain heavy and compact construction equipment, including hydraulic, electrical, and mechanical systems in the field and at branch facilities Diagnose mechanical, hydraulic, and electrical issues using schematics, service manuals, diagnostic tools, and software Communicate professionally with customers regarding equipment condition, repairs, and recommendations Accurately document labor time, job notes, repair notes, parts usage, inspections, and repair details per company policy in the company's operating systems Access manufacturer websites for service manuals, software updates, diagnostics, and warranty documentation Identify and report additional repair or maintenance needs to management Capture required images and videos of repairs and failed components Maintain cleanliness, organization, and inspections of company service trucks and tools Manage inventory of new and used parts on assigned service truck Operate company vehicles in a safe, responsible manner at all times Obey all traffic laws, DOT regulations, and company vehicle policies while driving Report vehicle safety issues, incidents, or violations immediately per company policy Work collaboratively with technicians, parts personnel, and management Follow all safety policies, procedures, and job site requirements Participate in safety documentation, inspections, and corrective actions as required Assist with equipment setup, inspections, and preventative maintenance Attend required training and manufacturer schooling Perform other duties as assigned by management