This is an onsite position located at Siena Research Institute, 515 Loudon Rd. Hines Hall RM. 117 - Loudonville NY, 12211
About Us: At Siena Research Institute Powered by ReconMR we help some of the world’s most prominent companies and organizations navigate their most pressing challenges. We conduct professional research interviews that provide critical insights for organizations across a wide range of industries. Our work supports decision-making on important topics that help shape policies, services, and public understanding. Join a collaborative team where your work directly contributes to meaningful research.
What you'll do:
ReconMR is currently hiring for Telephone Interviewers to work onsite with our Siena Research Institute team. In this role, you will conduct outbound research calls as part of scheduled survey projects.
You will:
- Make outbound telephone calls to potential respondents
- Read survey questions verbatim, exactly as written
- Ask questions clearly and professionally
- Accurately record responses, including both multiple-choice and open-ended responses
- Follow project-specific calling protocols and quality standards
Skill Requirements:
To be successful in this role, candidates must demonstrate:
- Clear, fluent verbal communication in English
- Strong listening and speaking skills
- Ability to read text exactly as written
- Comfort conducting phone conversations for extended periods
- Basic computer proficiency (keyboard, mouse, and web-based systems)
- Ability to remain focused and productive while seated for extended periods
- Reliability and the ability to adhere to an agreed-upon work schedule
Preferred Experience & Qualifications:
(Not required, but candidates who meet one or more of the following are strongly preferred)
- Prior experience conducting telephone surveys or polling interviews
- At least one year of experience in polling, interviewing, or similar research roles
- Familiarity with Computer-Assisted Telephone Interviewing (CATI) systems
- Previous experience using Voxco or similar survey platforms
- Working knowledge of Microsoft Office applications
- Experience using UKG or a comparable time-tracking system
- For Spanish-language interviewing projects: Bilingual proficiency in English and Spanish (reading, speaking, and writing)
Schedule & Availability:
- Weekly commitment: Typically, 12-30 hours per week, based on availability and business needs
Operating hours:
- Monday–Thursday: 1:00 p.m. – 9:00 p.m. EST
- Sunday: 2:00 p.m. – 8:00 p.m. EST
- Preferred availability:
- Weekdays between 4:00 p.m. and 9:00 p.m. EST
- Sunday hours are optional and offered based on project needs
Schedules are assigned based on business need and interviewer availability.
This Position is a part-time position, with flexible scheduling options. Perfect for Students.
Pay:
- Hourly pay: $16.00 per hour
- Bilinguals for specific languages earn additional wages
- Pay schedule: Bi-weekly
Why Work With Us?
We offer a supportive, remote work environment with flexibility, growth opportunities, and meaningful projects. Our interviewers play an important role in producing high-quality research, and we value the contributions they make every day.
Benefits & Perks include:
- Flexible scheduling within established operating hours
- Affordable health benefits for eligible employees
- Accelerated pay-raise program based on performance and tenure
- Incentive programs, including games and prize opportunities
- Opportunities for advancement within the organization
ReconMR/Siena Research Institute conducts onsite interviews daily.
Interviews take 30-45 minutes, consisting of basic interview questions, typing test and a reading assessment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information. We are committed to equal opportunity for individuals with disabilities and protected veterans.
