- Be responsible for skillfully retaining customers through positive customer relationship building
- Handle inbound cancellation calls/emails from existing customers
- Diffuse high sensitivity customer situation by utilizing strong listening skills and probing techniques
- Identify reason(s) for disconnect and overcome obstacles in an effort to retain the customer
- Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
- Retain
25% of the cancellation interactions while meeting or surpassing the company's minimum requirements interaction and satisfaction. Four consecutive weeks of underperforming results in a performance improvement plan for two weeks.
- Answer customer calls and reply to email inquiries in a fast-paced environment
Must have retention experience
Must type minimum 45 WPM
Must have good business writing skills.
All your information will be kept confidential according to EEO guidelines.
