Member Services Coordinator I

About the job

Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform. For more information, visit www.recurohealth.com.

POSITION SUMMARY

Member Services Coordinators are a part of Recuro’s Clinical Operations Team serve as the face of Recuro care in that they are the front line in supporting Recuro patients, members and providers with scheduling and managing their virtual consults and healthcare needs. Member Services Coordinators primarily interact with Recuro members and employers through the phone but may also communicate and coordinate through text, email, and other channels.
The position is hybrid in Minneapolis, Minnesota

CORE RESPONSIBILITIES

• Schedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care)
• Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care
• Collect and document member demographics, health history, and chief complaint
• Monitor the status of virtual consultations to escalate member or provider issues as well as support related tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreach
• Perform all tasks within scope of Recuro Health policy and procedures

PRIMARY RESPONSIBILITIES

• Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations Leadership