Specialist, Consumer Affairs

CONSUMER ENGAGEMENT

Craft responses to consumer inquiries in the voice of Red Bull, bringing the brand to life while satisfying the consumer’s request, across inquiry groups including: Product, Consumer Collecting, General inquiries, Sales, Sports, Culture, Event Support, Sports, Brand and Culture, Legal, and Consumer Products.

Prioritize inquiries received through the official inquiry webpage.

Support campaigns as assigned.

Contribute to plans that optimize 1:1 engagement opportunities.

Adapt key learnings to consistently evolve best practices for consumer interactions.

Manage and process inbound physical mail from consumers.

Identify and execute opportunities to engage consumers with consumer incentives (product trial, gifting merchandise, discounts, etc.)

NEW MESSAGING DEVELOPMENT

Create consumer-facing messaging aligned with messaging frameworks to ensure consistency and accuracy across all consumer inquiry topics.

Collaborate with cross-functional teams to develop approved responses for emerging inquiries and topics.

Maintain a repository of messaging frameworks to ensure alignment with brand tone of voice.

WORKFLOW

Maintain content asset library with timely updates to always provide the most up-to-date and inspiring content to consumers with each engagement.

Provide sales leads to the on-premise teams.

Ability to work across multiple projects while prioritizing demands and meeting deadlines.

Contribute to a fun, productive and positive work environment.

REPORTING

Compile qualitative and quantitative data for quarterly reports.

Ensure all inquiries are properly tagged and categorized to support accurate data collection and analysis.

Monitor inquiry trends, report key topics to management, and prepare flash reports highlighting emerging issues.

Immediately escalate sensitive inquiries to the appropriate manager.

PROJECT MANAGEMENT

Leverage Consumer Affairs management tools, including Zendesk, Monday.com, SAP, and Lead Tracker.

Compile meeting notes and distribute them to the team.

1-2 years consumer engagement experience with proven track record of accomplishments

Strong people skills across consumers and colleagues

Excellent written and verbal skills with attention to detail

Strong storyteller across a variety of audiences

Self-starter, creative thinker and problem solver

Highly committed, professional, and a great team player

Intuitive communicator, adaptable to broad consumer base

Enthusiastic, energetic and positive attitude

Past involvement with marketing programs and campaigns

Microsoft Office applications, Zendesk (preferred), and/or Airtable

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $56,800 - $85,200 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.