We are looking for an MSP Procurement & SaaS Licensing Specialist who is responsible for the end-to-end lifecycle of technology assets. This includes sourcing vendors, negotiating master service agreements (MSAs), and managing the ongoing "true-up" and "true-down" of SaaS licenses for both the MSP and its clients.
Key Responsibilities
- SaaS Spend Management: Monitor license utilization across the organization to identify "shelfware" (unused software). You will be the gatekeeper against redundant subscriptions.
- Vendor Relations & Negotiation: Act as the primary point of contact for vendors (e.g., Microsoft, AWS, Cisco). Negotiate volume discounts, tiered pricing, and favorable Service Level Agreements (SLAs).
- Compliance & Audit: Conduct regular internal audits to ensure all software usage matches the legal license entitlement, avoiding heavy "true-up" penalties.
- Lifecycle Automation: Use SaaS Management Platforms (SMPs) to automate onboarding/offboarding workflows, ensuring licenses are reclaimed immediately when an employee leaves.
- Cross-Functional Collaboration: Bridge the gap between Finance (budgeting), IT/Security (vetting tools for compliance), and Operations (ensuring the right tools are available).
Required Skills & Qualifications
Hard Skills
- SaaS Management Tools: Proficiency in platforms like BetterCloud, Torii, or Zylo.
- Financial Literacy: Ability to calculate Total Cost of Ownership (TCO) and perform cost-benefit analyses.
- Contractual Knowledge: Deep understanding of EULAs (End User License Agreements), data privacy clauses (GDPR/CCPA), and renewal terms.
- Data Analytics: Advanced Excel or BI tool skills to visualize spending trends and forecast future license needs.
Soft Skills
- Negotiation: The ability to push back on vendors and secure better margins for the MSP.
- Detail Orientation: Tracking expiration dates for hundreds of diverse licenses simultaneously.
- Strategic Foresight: Predicting how a shift in technology (like AI integration) will change license costs in 12–24 months.
