RESPONSIBILITIES
Customer Account Administration
- Solicit Customers, enter all customer loads into system, and build relationships with all customers, shippers and consignees.
- Communicates with customers via email, telephone, fax etc.
- Identifies and corrects deficiencies with customer orders
- Assists sales managers with assigned accounts
- Tracks transportation when needed (i.e., delivery time, pick-up time, etc.)
- Analyzes daily/weekly queries and reports related to customer accounts
- Maximize negotiated rates with all customers; communicate all service needs with sales, driver managers, and drivers.
Order Processing
- Make sure all customer window times, directions, phone numbers, billing information, and all other data needed to perform customer loads properly are entered into our system
- Manage customer on-time pick up and on-time delivery
Enters standard business orders by receiving order via email/telephone/fax
- Handles special customer-specific documentation needs
- Reviews orders for errors
- Logs all incoming faxed orders
Order Issue(s) Resolution
- Analyzes issues with orders using Order User Hold Report
- Resolves issues by communicating with other departments regarding customer needs
- Revises orders when needed
- Releases resolved orders
- Processes RMAs
Equipment Utilization
- Book enough business to hit utilization numbers needed to make company plan, minimize deadhead on all trucks, manage trailer pools as needed
Policies and Procedure Management
- Ensure all DOT safety rules and hours of service policies are followed as well all company policies and procedures
EDUCATION AND EXPERIENCE
- High School Diploma
- 1 year working with public (pre. customer service or food service)
- Computer skills - Microsoft Windows, MS Office (especially Excel)
- Computer entry experience valuable, but not required
KNOWLEDGE, SKILLS, AND ABILITIES
- Carefulness
- Cooperation
- Customer Service Orientation
- Sociability
- Striving
- Teamwork
- Work Discipline
- Good communication skills
- Quick learner
- Ability to prioritize
- Multi-task oriented
- Proactive
SUPERVISORY RESPONSIBILITIES
Direct: None
Indirect: None
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- To perform this job successfully, the physical demands listed are representative of those that must be met by an employee
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job:
- The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
- The employee must be able to use fingers to constantly operate a computer or other type of office equipment
- The employee in this position must be able to regularly walk
- The employees must be able to use hands to handle and feel
- The employee must be able to reach with both hands and arms
- The employee must be able to visually detect, perceive, or recognize in near and far distances
- The employee must be able to converse or convey with other individuals
- The employee may occasionally be required to bend, crouch, or crawl in tight knit spaces, such as under desks to make equipment connections
- The employee bay occasionally have to climb latters and be exposed to heights (i.e.: rooftop)
- The employee may occasionally lift/carry items as heavy as 60 pounds
- The employee must be able to work outside in various weather conditions (i.e.: rain, snow, heat)
JOB COMPETENCIES
Other
- Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements
- Responsible to report food safety and quality issues to management
