Position Title:
ITM Express Teller
Reports To:
Express Teller Supervisor and/or Director of Express ATM & ITM Services
Basic Function:
Responsible for assisting members with financial transactions and functions through the ITM.
Responsibilities:
- Responsible for maintaining superior and personable member service; comfortable in front of a camera, reliable in their attendance; accurately post transactions; maintain a professional demeanor; greet members in friendly-welcoming manner; attentive to member transactional needs; cooperative with members, co-workers, and management; look for opportunities to surprise members by exceeding their expectations and making them feel important.
- Responsible for patiently educating and instructing members on how to operate the ITM.
- Responsible for assisting members with deposits, withdrawals, check entries, and cash withdrawals along with other functions through the ITM. Accurately post and balance transactions on multiple platforms daily while making the member interaction seamless.
- Responsible for overall functions of Express Central. Appropriately submit for supervisor approval insurance checks, endorsements, suspicious items, check hold exceptions and large transaction amounts.
- Work collaboratively with staff, branches, and departments in the best interest of serving members effectively and efficiently.
- Responsible for maintaining an in-depth knowledge of RRCU products and services to provide information and answer member questions. Cross-sell products and services as appropriate.
- Ensures proper reconciliation within the ITM platform and personal drawer.
- Responsible for compliance with regulatory and CTR requirements.
- Aware and attentive to suspicious situations or potential fraudulent items. Takes the lead in handling difficult situations and/or members.
- Responsible for reporting issues or problems within the ITM/ATM fleet. Maintains a working understanding of operations and functionality of the hardware and software.
- Adheres to all Red River Employees Federal Credit Union policies and procedures.
- Performs other related duties as assigned.
Qualifications:
- One year or more of experience in a financial institution or a credit union, working in a teller or member service position.
- High school diploma or the equivalent, with some college preferred.
- Competent computer skills and use of standard office equipment, ITM/ATM hardware/software.
- Comfortable on camera.
- Possess exceptional communication skills.
- Must be able to communicate with members and employees regarding services, policies, and procedures.
- Exemplifies a professional demeanor. Must be friendly, helpful, attentive, and reliable.
- Ability to meet, speak, and deal effectively with people, being professional always.
- Must maintain a neat and professional appearance.
- Must be organized, accurate and proficient in preforming job duties.
- Willing to work extended hours, weekends, and some holidays.
- While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment, some lifting, not to exceed 25 pounds, long periods of sitting, and work-related stress.
- Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.
