Network Administrator

Summary/ Objective

The Network Administrator is a salaried, exempt position reporting to the Technical Support Manager.  The Network Administrator is responsible for administration of users and security, Email, monitoring network related activity and assisting the Technical Support Manager with network hardware, operating systems and applying updates and patches.  The Network Administrator will assist in making sure the network hardware and infrastructure is effectively maintained.  The Network Administrator will coordinate efforts with the IT Support Technician(s) to provide user support.  Good communications skills are required with the ability to work with all levels of the organization diplomatically and skillfully.  The position requires strong organizational skills, analytical skills and a high level of attention to detail.  The Network Administrator must have the ability to prioritize issues and multi-task. The Network Administrator may need to work evenings, nights or weekends, as required, to administer, monitor, maintain or perform updates to network & systems.

Essential Functions

• Network User and security administration, maintenance and support
• Create and maintain network user groups and accounts (on premise & cloud)
• Monitor and support on premise & cloud sync configurations for users & MFA
• Group Policy Management
• Multifactor Authentication (MFA) administration and support
• Resolve network related user issues

• Assist with Network hardware and Systems implementation, maintenance and support
• Assist with configuring/Configure network file servers, firewall, switches, access points, MFPs and other related network hardware
• Assist with installing/Install Operating systems, software, updates, firmware and patches as required
• Coordinate activities to ensure success without unnecessary system outages
• Monitor appropriate security procedures to safeguard the system from physical harm and viruses, unauthorized users and damage to data
• Assist with/Perform routine maintenance on network hardware and software systems
• Assist with resolving/Resolve network related user issues
• Assist with configuring/Configure and supporting network connected machines and equipment

• Telecommunications Systems Administration
• Administers user accounts, extensions and voice mail

• Email Platform and user access
• Administers Email platform, assign user licensing and security

• Provide technical support and training to all departments as needed
• Provide support/Collaborate with IT Support Technician(s) as needed
• Provide users with telephone, Chat/email and in person support to troubleshoot minor issues

• Assist with diagnosing and resolving issues that arise with network hardware, software, connectivity and network performance
• Assist with troubleshooting and resolve connectivity issues with file servers, switches, access points
• Interface with vendors, when advised, for higher level technical support
• Advise/Elevate complex issues to Technical Support Manager

• Generate and maintain network documentation as required
• Assist with creating/Generate documentation for network hardware, component and software information
• Assist with creating/maintain network diagram(s) for hardware placement
• Assist with creating/maintain documentation for policies relating to user security, access and rights
• Create/Maintain Standard Operation Procedures (SOPs) for network related tasks

• Data backup systems Administrator
• Install/Maintain software on file server(s) for data backup as applicable
• Install/Maintain software on endpoints for backup as applicable
• Monitor scheduled data backups
• Restore user files from various sources as required

Competencies (Knowledge, Skills, Abilities)

• Basic network administration (user accounts, groups, MFA, Group Policy) in Active Directory (AD)/Azure Active Directory (Entra ID)
• Ability to troubleshoot and resolve network, hardware, and connectivity issues on premises and cloud
• Experience setting up and maintaining network equipment (servers, switches, firewalls, access points)
• Operating system and software installation/updates
• Understanding of IT security practices
• Telecom system administration (users, extensions, voicemail)
• Email platform administration and security
• Strong technical support and customer service skills
• Ability to document systems, policies, and network diagrams
• Backup system administration (install, monitor, restore files)

Work Environment

Standard climate-controlled office environment with moderate noise from computers, printers, and light foot traffic. Occasional exposure to varying temperatures, loud machinery, moving mechanical parts, and airborne particles.

Position Type and Expected Hours of Work

Exempt, salary position. Expected to work a full‑time schedule and maintain the hours necessary to fulfill job responsibilities. Work hours may vary based on operational needs and can include occasional extended hours, weekend work, or adjusted schedules. Reliable attendance, flexibility, and the ability to meet deadlines are essential to success in this role.

Travel

This position requires an on-site presence at our Tucson, AZ office, and has minimal travel requirements.

Required Education, Experience, Certification

• Bachelor degree in Computer Science or related area of study or equivalent industry certifications
• Minimum three years’ experience in the following areas
• Windows server administration
• Microsoft Entra ID administration
• Microsoft Office 365 & Exchange administration
• Duo administration
• Proficient in Microsoft Operating Systems
• Cisco/Meraki Firewall, Switch and Access Point experience desired

Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at REDAR to bring their authentic selves to work every day. We participate in multiple community programs, flexible work hours, and family-friendly benefits to all of our employees.

• Medical, Dental and Vision
• Paid Time Off
• 401K with company match
• 9/80 Schedule (Off every other Friday)
• NOI (Quarterly Profit sharing)