About your tasks:
- Responsibility for monitoring, analyzing, and reporting relevant data and KPIs to ensure transparent and efficient operations
- Planning, setting up, and managing projects, including coordinating initiatives and tracking results
- Analyzing, optimizing, and continuously improving existing processes to create sustainable and efficient workflows
- Ensuring and continuously enhancing structured and transparent documentation processes, including reporting
- Managing and developing external partners, including performance management, regular reviews, and ensuring defined quality and service levels
- Collaborating closely with relevant stakeholders to identify optimization opportunities and implement measures to improve quality and efficiency — particularly in the context of working with external partners
About you:
- Successfully completed university degree (mandatory requirement)
- At least 5 years of relevant professional experience, ideally in the field of Customer Service
- Experience in KPI-driven project management
- Very good knowledge of Microsoft Excel and PowerPoint
- Hands-on experience working with CRM systems
- Strong data-driven mindset and confidence in working with KPIs and data-based analyses
- Business fluent in English and fluent in one of the following languages: German, French, Dutch, Italian
About your benefits:
To best support you with your individual needs—whether it's leading a healthy life, having enough time for yourself, or developing your skills—we offer a wide range of location-specific benefits:
- Travel Allowance: Not all employees live close to our office. Therefore, we support your daily commute with a travel allowance. This compensation is in addition to your salary.
- Vacation: We offer 28 vacation days and an annual vacation bonus (8% of your annual gross salary) in addition to your salary.
- Company Pension Plan: Your future is important to us, which is why we offer you an excellent and contribution-free company pension plan.
- Employee Discounts: Several times a year, we offer discounted employee sales directly on-site, as well as a 10% discount on our online selection.
- Development: Grow! We support and promote your personal development through various internal and external training programs.
- Redcare Events: We foster team building through creative team events and celebrate our successes together at regularly held parties.
- Sports: We have our own fitness room that you can use during your break or before/after work. Additionally, during your breaks, you can enjoy the cozy relaxation room, table tennis, or foosball.
- Mental health: Get quick professional help from psychologists from nilo if you feel overwhelmed in your personal or professional life. Anonymously and free of charge.
