Bilingual Loan Support Specialist

Bilingual Loan Support Specialist (English/Spanish)

Location: Mexicali, Baja California

Job Type: Full-Time

Schedule: Full-time availability required

About the Role

We are hiring a Bilingual Loan Support Specialist to assist customers throughout the loan completion and account management process. This position combines customer service, account support, and loan assistance while ensuring compliance with company policies and regulatory requirements. The ideal candidate is detail-oriented, persuasive, and passionate about helping customers find the best financial solutions.

Responsibilities

• Manage inbound and outbound customer communications.
• Guide customers through loan documentation and online signing processes.
• Help clients understand repayment options and account requirements.
• Maintain accurate customer records and account updates.
• Respond promptly to callback requests and customer inquiries.
• Collaborate with multiple departments to resolve account issues.
• Address objections and present clear solutions.
• Prioritize workload across multiple customer accounts and pipelines.
• Provide exceptional customer service while meeting performance goals.

Qualifications

• Call center experience (required).
• Fluent English and Spanish communication skills.
• Typing speed of at least 35 WPM.
• Ability to multitask and manage competing priorities.
• Strong attention to detail and compliance awareness.

Apply Today

Join a dynamic team where you can grow your career while making a meaningful impact on customers seeking financial solutions.

All qualified applicants will be evaluated based on their experience, skills, and competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any characteristic protected by applicable law.

REDIAL BPO will never request any type of payment during the recruitment process, including applications, interviews, or job placement. If you are asked for payment by anyone claiming to represent REDIAL BPO, please consider it fraudulent and report it immediately.