Job Overview
The Associate Client Engagement Manager supports the day-to-day execution of medical communications and publications projects while partnering closely with Client Engagement Directors to ensure high-quality delivery, operational efficiency, and client satisfaction. This role serves as a key coordinator between clients and internal teams, helping manage project timelines, documentation, budgets, and compliance requirements in a fast-paced environment.
Key Responsibilities
- Support client communications and act as a secondary point of contact for assigned projects.
- Assist in managing publications and medical communications projects from initiation through completion.
- Develop and maintain project briefs, timelines, scopes of work, and related documentation.
- Coordinate activities across Scientific, Creative, Editorial, and other cross-functional teams.
- Track project milestones, deliverables, budgets, forecasts, and resource needs.
- Prepare meeting agendas, status reports, recaps, and follow-up action items.
- Maintain publication records in Datavision or similar publication management systems.
- Support scope changes, change orders, and project reconciliations.
- Assist with Medical, Legal, and Regulatory (MLR) review processes and document submissions through systems such as Veeva PromoMats.
- Review materials for accuracy, completeness, compliance, and alignment with client feedback.
- Ensure adherence to agency and client SOPs, industry regulations, and quality standards.
- Participate in client meetings, congresses, advisory boards, and speaker programs as needed.
- Maintain organized project records and perform additional duties as assigned.
Education and Experience
Education
- Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.
Experience
- 3-5+ years of experience in medical communications, medical education, pharma marketing, or related fields.
Knowledge, Skills & Abilities
- Understanding of the life sciences and medical communications environment.
- Knowledge of publication development processes and industry guidelines.
- Experience with Datavision and familiarity with Veeva PromoMats or similar platforms preferred.
- Strong project management, organizational, and multitasking abilities.
- Excellent written, verbal, and interpersonal communication skills.
- High attention to detail with a focus on quality, accuracy, and compliance.
- Strong problem-solving skills and a proactive, solutions-oriented approach.
- Ability to collaborate effectively across teams and manage multiple priorities.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
- Ability to learn new tools, technologies, and processes quickly while growing into increased client and financial management responsibilities.
