Job Summary
The IT Service Technician provides technical support to employees in both onsite and remote environments. This role is responsible for installing, maintaining, and troubleshooting computer hardware, software, peripherals, and business technology systems. The technician also maintains service desk documentation, tracks technology assets, and supports end-user productivity across the organization. Occasional travel to company locations may be required.
Key Responsibilities
- Provide day-to-day desktop and end-user support.
- Install, configure, troubleshoot, and maintain hardware and software for onsite and remote users.
- Monitor and manage service desk tickets, ensuring timely updates and resolution.
- Document issues, solutions, procedures, and service desk activities.
- Track and manage company technology assets and equipment inventory.
- Assist with ordering hardware, software, and IT supplies.
- Perform proactive maintenance and upgrades on end-user devices.
- Support technology deployments and system rollouts.
- Perform other duties as assigned.
Education
- Bachelor’s degree in Information Technology or equivalent combination of education and experience.
Experience
- 3+ years of IT support or service desk experience.
- Experience supporting Apple computers and macOS environments.
- 3+ years supporting Microsoft operating systems.
- Experience with Microsoft 365 applications and services.
Technical Skills
- Strong troubleshooting skills for desktops, laptops, hardware, and software.
- Experience with Apple Business Manager (ABM) and Mobile Device Management (MDM) solutions; Jamf preferred.
- Knowledge of Windows operating systems and Microsoft Office applications.
- Experience with Active Directory administration.
- Familiarity with desktop imaging and deployment processes.
- Working knowledge of Adobe Creative Cloud and Acrobat.
- Understanding of cloud platforms such as Azure and AWS.
- Basic knowledge of cybersecurity, endpoint protection, and data security best practices.
- Experience supporting audio/video collaboration tools and related technologies is a plus.
Soft Skills
- Strong customer service and communication skills.
- Excellent organizational and documentation abilities.
- Ability to prioritize, multitask, and adapt in a fast-paced environment.
- Self-motivated with a willingness to learn new technologies.
- Ability to work independently and collaboratively within a team.
- Demonstrates professionalism, integrity, and accountability.
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