Redo is building the most comprehensive platform for ecommerce growth. We help merchants personalize every step of the buyer journey to maximize profit and lifetime value. From returns to warranties, order tracking, post-purchase comms, and beyond, our AI-native suite replaces fragmented point solutions with a unified platform that boosts customer experience, retention, and revenue.
Customer Implementation:
- Collaborate closely with the sales organization.
- Engage in the sales process before a customer is closed-won to understand their needs.
- Match customer needs to Redo's product offerings for a seamless implementation.
Upselling Customers:
- Assist customers in adopting more features and optimizing the platform.
- Establish and maintain relationships with multiple stakeholders.
- Cross-sell new products within the sales engineer's book of business.
Quota Management:
- Achieve and exceed sales targets.
- Manage and grow a book of business through technical sales support and customer success initiatives.
Qualifications:
- Strong technical background, preferably in the technology or SaaS industry.
- Excellent problem-solving and analytical skills.
- Ability to explain complex technical concepts in a clear and concise manner.
- Strong interpersonal and communication skills.
- Previous experience in a sales engineering, technical support, or similar role is preferred.
- Experience with ecommerce platforms and post-purchase solutions is a plus.
Redo benefits and perks:
- Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry
- Career growth and advancement
- On-site gym with showers, pickleball, and basketball
- Flexible PTO & company holidays
- Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers
- Company HSA contributions
- Weekly lunches & fully stocked break room
- $100 monthly babysitting perk reimbursement
- Office is minutes from biking and running trails
