Customer Engagement Analyst I

• Makes outbound sales contact (including cold calling) and pursues sales leads to develop a portfolio of buying customers

• Accepts orders, closes sales, maintains customer records and completes required documentation

• Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems

• May have an assigned product line that may overlap other sales teams' territories

• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity

Qualifications:

• Bachelor’s degree or has completed 2 years level in College without back subjects or incomplete units

• Excellent communication skills

• Proven experience in conducting outbound calls

• Skilled in handling professional business email correspondence

• Proficient in utilizing Salesforce for CRM and sales operations

• Background in sales is preferred

• Strong customer service experience

• Demonstrated experience in account management

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.





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