The role of the Global Strategic Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. They will cover our largest global clients, aligned to the company’s strategy and supporting the global directives. This role will drive a high-performance culture within the Americas region. By collaborating with internal partners, the strategic global Account Manager delivers exceptional service and a valuable solution. The position will manage a defined global book of business and will be accountable for the commercial close of all deals. They will also open up larger solution opportunities and introduce Solution and Proposition Sales.
Role Responsibilities
Responsibilities as a Global Strategic Account Manager include sales goals, business development, strategic account planning, client relationship management and customer support on Refinitiv’s most prominent strategic accounts. Individually, a successful account manager demonstrates accountability for the retention and growth of a multi-million-dollar book of business.
They are responsible for growing Refinitiv revenue and market share at high value and complex designated accounts to achieve Refinitiv’s strategic objectives.
• Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
• Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within their accounts
• Drive growth by expanding Refinitiv footprint within their accounts
• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
• Oversee all commercial activities within accounts, owning the end-to-end customer relationship
• Drive efficiency in account administration (especially for lower value and growth potential accounts)
• Manage internal and external stakeholders and maintain networks to negotiate and close deals
• Accountable and responsible for simple order taking Emerging & Growth Model;
• Account Managers Growth accounts will manage a defined book on a proactive basis
• Account Managers for Emerging may manage a pooled book of accounts on a reactive basis
• All Account Managers in Emerging and Growth are responsible for revenue retention (primarily), sales, and administration of their accounts
Qualifications and Experience Required
• Strong understanding of customers and their business model and workflows
• Industry experience within the customer segment
• Strong product knowledge
• Relationship building skills
• Selling skills (identity, develop and articulate a complex proposition/consultative selling)
• Strong negotiation skills
• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving--ability to understand, articulate, structure and solve client needs
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
• Ability to collaborate with account team
• University/college degree may be required; equivalent experience may be considered depending on position/department
• Significant work experience in applicable industry and knowledge of customer workflow required
• Proven account management, sales or marketing experience in a customer facing environment required
• Customer relationship management required throughout all levels within an organization
• Prefer 3 – 5 years’ experience covering global accounts
Career Stage:
ManagerCompensation/Benefits Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $141,000 - $235,000.London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
Refinitiv is a global provider of financial market data and infrastructure.