One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mindset focused on providing a superior customer experience.
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Responsibilities
● Handle inbound and outbound calls
● Identify customers’ needs, clarify information, research the issue at hand and provide solutions
● Work in coordination with the internal support teams to ensure quick resolutions
● Document any feedback received from the customers for the review by the product team at a later stage
● Label the queries we receive from customers under different tags to understand what drives support traffic
● Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.
● Track relevant support metrics and prepare reports for the purpose of quality assessment
● 2 to 3 years work experience in customer experience
● Proficient in English and Hindi
● Great organizational and time management abilities
● Superb communication, collaboration, and problem-solving skills
Be the part of an experienced founding team that has a highly successful startup track-record
Work with a team backed by some of the best global investors
Flexible working hours; we are well-equipped to allow our teams to work remotely, whenever they want
Competitive salary with other employment perks
Be part of the team that is on the path of creating India’s first real-time, on-demand salary platform
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Refyne is India’s first & largest Earned Wage Access (EWA) platform. We partner with organizations to enable their employees to retrieve their earned but unpaid salary whenever they need it. Quite simply, we’re reducing the month-long wait to get your salary to mere seconds. We started Refyne with the mission to empower the Indian workforce to adopt financial wellness and model their lifestyle around it. Attaining real-life financial inclusion lies at the heart of our goal, fuelled by the drive to achieve positive social impact. We aim to enable people by bringing transparent, accessible & affordable means to finance right in the palm of their hands. We’re not a loan app. Refyne’s app lets users track, spend and save their real-time earned pay anytime, any day, driven purely by their needs. We believe this access is every employee’s right. Refyne helps users understand their spending patterns, make wise choices with money, keep their debt in check, all while using the most sophisticated yet simple technology to keep them on top of their finances. Refyne helps users avoid high-interest payday loans & micro-lenders, debt traps and build financial resilience. Our highly scalable platform enables employers to proactively ensure their workforce’s financial wellbeing and puts employees in the driver’s seat to control their financial position. Refyne is building a sustainable financial future, encouraging everyone’s participation in the formal financial ecosystem. Refyne is backed by marquee global investors who have successfully implemented EWA in other countries, including the UK, the US & Latin America.