This position includes both management and clinical/frontline role.
Salaried, exempt status.
Schedule: full time, primarily day shifts, includes staffing front-line paramedic shifts (12 day/night or 24 hours) periodically, no set weekend or holiday rotation unless extenuating circumstances.
This position participates as a member of the Leadership Team in planning, policy formulation, and administrative decision making to assure quality services. The Ambulance Manager assumes responsibility for the day-to-day operations of the Emergency Medical Services (EMS) department and recommends and implements changes that would improve delivery of services.
- Serves as a key member of the Emergency Services leadership team, collaborating across departments to deliver optimal patient care within the Emergency Department and Ambulance Services
- Manages the activities, processes, and personnel within the EMS department
- Functions as the Ambulance Service Director for the Iowa Bureau of Emergency Medical and Trauma Services program and completes program requirements
- Active in recruitment and retention efforts of EMS staff
- Coordinates clinical experiences for EMS students and/or new EMS team members
- Organizes job shadow experiences
- Assists in securing funding for services through available grants
- Assures ambulance units are well maintained and stocked at all times
- Provides leadership in planning and implementing an effective continuous quality improvement (CQI) program
- Performs medical audits to ensure Paramedics/EMTs are functioning per protocol while providing constructive feedback for improvement
- Complete compliance activities to ensure assigned billing codes are appropriate
- Participates in/provides education activities for the division and secures CEHs for EMS personnel
- Offers support and guidance to the Delaware County EMS Association.
- Approves EMS staff payroll thru the electronic payroll system bi-weekly
- Working knowledge of Image Trend and the Regional Medical Center’s Electronic Medical Record System
- Has knowledge of EMTALA to render safe and thorough treatment to patient
- Provides in-field emergency care, with the best interest of the patient foremost at all times in accordance with Iowa Bureau of EMS Protocols.
- Performs duties within the scope of practice at a Paramedic level
- Follows Iowa Trauma System Out of Hospital Trauma Triage Destination Decision Protocol
- Assures the safety of self, staff, patients and public while operating the ambulance
- Responds to emergencies and non-emergencies using appropriate care and caution in accordance with state laws, EMS regulations, facility policy and the principles of safe emergency vehicle operation
- Maintaining order at scenes, including crowd disbursement
- Effectively communicating with professional medical personnel and treatment facilities to obtain instructions regarding further treatment and/or to arrange reception for the patient to the appropriate center.
- Maintain a thorough working knowledge of local geography which includes maps, streets, and GPS systems.
- Use of proper body mechanics while performing EMS duties
- Performs other duties, as assigned per Administration
- Graduate of state-approved paramedic training program
- Iowa Paramedic Specialist (National Registry Paramedic) certification with five or more years experience
- Critical Care Endorsement preferred
- Previous managerial or supervisory experience preferred
- BLS, ACLS, PALS, and NRP certification (within 1 year) required
- Valid Iowa drivers license and acceptable driving record required
- Child and Dependent Adult Mandatory Reporter Training required
- De-escalation training within one year of hire
