Schedule: Part time, day shift, 2 x 8-hour days week 1, 3 x 8-hour days week 2 (rotation), no weekends or holidays
This position performs guarantor self pay functions of Regional Medical Center (RMC) for the Business Services Department in accordance with hospital and departmental standards and policies.
- Facilitates account collections process by sending monthly statements, making phone calls and
setting up and maintaining formal monthly payment plans - Applies guarantor payments using Self Pay Remittance in Cerner Revenue Cycle
- Supplies itemized statements to patients upon request
- Refers accounts to external monitoring and collection agencies
- Monitors accounts from Accounts Receivable by following up on accounts in collector work
queues in Cerner Revenue Cycle - Prepares refunds due to patients
- Responds to patient inquiries regarding charges and account balances
- Stays informed of current billing practices and procedures
- May post payments/adjustments to RMC & RFH accounts and reconciles with cashier
- Verifies the patient is truly self pay by checking for eligibility on insurance websites or past
account history information - Verifies services, charges and self pay discounts
- Assists patients with Financial Assistance applications
- May assist with insurance follow up on accounts when time allows
- May scan insurance Explanation of Benefits and insurance denials and/or letters to Business Services Daily Deposit folder
- May scan and index insurance and personal checks in Business Services Daily Deposit folder
- Posts Charges
- Receive and process accounts in bankruptcy and follow procedures and policy for bankruptcy
- High School Diploma required
- Associates Degree in business-related field or related work experience preferred
