Supports the team in representing the brand with their personal styling
Educates the team on our brand identity and ways of working
Supports the team through change
Works well under pressure
Ensures the team understand and conduct themselves in line with our brand values
Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
Communicates relevant company news to the team Supports the team to deliver an elevated service experience
Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints
Sets the team up to prioritise the customer, making sure that they always feel appreciated and valued
Educates the team so they can inspire and advise customers about all available products and services
Ensures the team build and nurture customer relationships, increasing a loyal customer base
Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers Supports the team to achieve targets and deliver expected results
Understands store targets, budgets and KPI levers
Motivates and helps the team to deliver personal sales targets and KPI’s
Supports the team to use all tools and services available to achieve personal targets
Meets deadlines by planning, prioritising and effectively delegating
Drive sales using all commercial reports to take necessary action
Helps the team to understand what is required of them in their role and the impact they have on the business Supports the team maintain a safe and operationally efficient store environment
Supports the team in adhering to all company policies and procedures
Complies with all health and safety checks and procedures in store
Ensures the store is opened and closed safely and efficiently
Actions replenishment and deliveries within deadlines
Meets all online and stock-out deadlines
Investigates and resolve any operational issues i.e. till discrepancies, stock loss
Ensures BoH areas are maintained correctly in line with the company standards
Deploys the team effectively across the store to complete required tasks and meet deadlines Supports the team to become a high-performing team
Adapts their communication style for individuals
Has a high level of emotional maturity to get the best from themselves and their team
Provides clarity when providing instructions or giving direction
Recognises achievements gives praise as well as constructive feedback to improve performance
Resolves any performance issues within the team and takes appropriate action i.e. using ROC’s
Completes training and regular performance conversations, setting clear goals
Helps the team to think for themselves by asking questions
Encourages the team to share their point of view
Knows when to escalate difficult situations to management
Contributes to a diverse and inclusive environment
Job details are sourced from the employer's original posting.
