Position Summary: To greet and welcome guests and orient them to the property, constantly striving to achieve the Meadowood Mission at all times.
Major Responsibilities & Work Activities:
- Display s at all times a friendly, courteous and professional manner in all dealings with guests and employees. ·
- Arrives for work on time, in correct uniform with name-tag, and signs in to systems at beginning of shift.
- Greets and welcomes guests by name as they arrive to register, opening car doors as well as notifying Guest Services of the guest arrival by name.
- Explains hotel facilities and answers any questions the guest may have about the property.
- Always recommends Meadowood outlets and services during guests stay.
- Upon escorting the guests to their room, the bellman will take the luggage from the guest vehicle to the room and complete a thorough orientation of the room. This should include, but is not limited to:
- Layout of the room
- Light switch locations
- TV operation o Telephone and voice mail operation
- Private Dining menu and directory of services
- Location of private bar
- Bathrobe location o Heating and air conditioning o Laundry bags for valet service and hours of operation
- In-room safe operation
- Operation of skylight
- Wake-up service and alarm clock
- Fireplace
- Delivers morning newspapers to guest rooms as required. Delivers all guest messages and faxes to rooms within 15 minutes of receipt.
- Delivers amenities to rooms in a timely manner.
- Pick up and deliver laundry for guests, ensuring details are logged for reference.
- Cleans and washes front office vans and golf carts on a daily basis.
- Responds to requests for rides and luggage assistance in a timely manner, informing PBX of any delays.
- Conducts property tours upon request.
- Delivers wine for shipping to receiving in a timely manner, ensuring duplicate forms are correctly completed.
- Acts as a liaison when Guest Service Managers are busy offering refreshments and engaging guests in conversation.
- Maintains tidy lobby area (glass doors are fingerprint free, ashtrays clean, cushions plumped, fire lit, etc)
- Ensures kitchen area is kept neat and tidy. · Ensures the highest level of proactive service if offered to our guests by effective communication, and follow up with other departments.
- Is familiar with room types and locations, specifically the degree of difficulty in accessing each room in order to assist in selecting the best possible room for each guest.
- Works closely with the Guest Service Manager to co-ordinate the smooth and efficient handling of guest luggage and follow-up on guest request.
- Carries out any reasonable request by management.
- Keeps the front porch, including brass plaques, clean and tidy.
Personal Characteristics: Should have an extremely warm and friendly nature, be open minded, caring and non-judgmental
Experience Required: Customer service experience. Napa Valley knowledge a plus. Education, Certifications.
Licenses, Registrations: High School Diploma or G.E.D.
Communication Skills (Verbal & Written)/Interpersonal Skills:
Must speak, read, write and spell proper English. A working knowledge of Spanish would be a definite advantage.
Computer Skills: Computer Skills, Program Knowledge, Basic keyboard skills required.
Mathematical Skills: Basic arithmetic required.
Reasoning Ability: Must be able to make decisions and perform tasks efficiently, based on logic and sound judgment.
Physical Demands of Position: The position includes a large amount of standing, walking and driving outdoors.
- Ability to walk over rough, outdoor terrain.
- Ability to walk up and down outdoor stairs.
- Ability to bend and kneel to perform cleaning duties.
- Ability to lift heavy objects (10-75 lbs.)
Compensation:
The starting hourly rate for this position is $18.00 per hour + tips + porterage.
$18.00 per hour plus guest gratuities. Current Bell staff report that gratuities and porterage may significantly increase total earnings. Historical total annual compensation for team members in this role has ranged from approximately $50,000 to $80,000, though actual earnings are not guaranteed.
- This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for gratuities in accordance with company policy. Total compensation varies and is not guaranteed.
Benefits:
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) matching
- Employee discounts
- Flexible spending account
- Health savings account
- Life insurance
- Pet insurance
- Vacation
- Sick Pay
- Paid holidays (10)
- Referral program
- Daily employee meals
- Uniforms
- On site parking
- Wine classes
