Duty Manager

Key Responsibilities:

• Guest Services:

  • Serve as the main point of contact for guest inquiries, concerns, and special requests, ensuring immediate attention and resolution.
  • Provide personalized service to VIP guests and regular patrons, ensuring their expectations are exceeded.
  • Handle guest complaints with diplomacy and tact, offering solutions to ensure a positive outcome.

• Operational Oversight:

  • Oversee the daily operations of the hotel during your shift, including Front Office, Housekeeping, Food & Beverage, and other departments as required.
  • Ensure that all departments adhere to hotel policies, health and safety regulations, and service standards.
  • Conduct regular walk-throughs and inspections of public areas, guest rooms, and back-of-house areas to maintain the highest levels of cleanliness, organization, and functionality.
  • Coordinate with various departments to handle operational issues, maintenance, or service disruptions efficiently.

• Staff Management:

  • Supervise and support hotel staff, ensuring proper service delivery and adherence to hotel standards.
  • Assist in scheduling and staff assignments, ensuring adequate coverage during peak times.
  • Lead by example in maintaining professionalism, a positive attitude, and teamwork among all hotel employees.

• Crisis Management:

  • Act as the hotel's first point of contact during emergencies, ensuring guest safety and coordinating response with security and management teams.
  • Handle situations such as guest medical emergencies, property damage, or safety hazards calmly and effectively.

• Leadership and Training:

  • Mentor and train staff members to ensure they understand their roles and responsibilities, promoting continuous improvement in service quality.
  • Address and resolve any staff performance issues that arise during your shift, escalating where necessary.

• Guest Relations:

  • Build strong relationships with guests to encourage repeat business and positive reviews.
  • Manage guest feedback effectively, working with senior management to enhance guest satisfaction and service offerings.

• Minimum 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple tasks and departments effectively in a fast-paced environment.
• A high level of professionalism, with a strong sense of responsibility and commitment to guest satisfaction.
• Proficiency in hotel management systems and Microsoft Office Suite.
• Excellent interpersonal skills and a guest-focused mindset.
• Flexibility to work shifts, including nights, weekends, and holidays as required.

• Professional development opportunities to give you the best career path
• Competitive rates of pay
• Discounted rates for accommodation, spa treatments & Food and Beverage
• Staff parking
• Use of spa/ gym facilities
• Uniforms provided and free meals on duty