What You’ll Be Doing
Guest Service
- Welcome guests warmly and deliver friendly, attentive food and beverage service across our restaurants, bars, lounges, room service and events.
- Help create incredible memories by anticipating guest needs and making every guest feel special.
- Learn about our menus, drinks, allergens, dietary requirements and daily specials so you can speak with confidence.
- Support smooth service by working closely with colleagues across Food and Beverage, Kitchen, Front of House, Housekeeping and Maintenance.
- Respond professionally to guest questions, feedback and requests, escalating where needed.
Teamwork and Daily Operations
- Work positively with colleagues to create a supportive, respectful and inclusive team environment.
- Prepare, set up and clear down service areas so they are clean, organised and ready for guests.
- Use quieter periods productively by restocking, polishing, cleaning and completing service checks.
- Support private dining, events, exclusive-use stays and other operational needs as directed.
- Follow health, safety, hygiene, food safety, allergen and licensing procedures at all times.
Qualifications and Training
- No formal qualifications are essential; full training will be provided.
- Previous experience in hospitality, restaurant, bar or customer service work is desirable.
- A food hygiene qualification is helpful but not essential.
- Candidates must be willing to complete required training, including food safety, allergen awareness, health and safety, licensing and service standards.
- Good spoken English and confident communication skills are important for guest-facing service.
- Candidates must have the right to work in the UK.
- Must be able to live in rural location and ideally have own transport- thought not essential.
Our Values
At The Torridon, our purpose is to create incredible memories for people in a place like no other. We are looking for someone who can bring our values to life every day: Daring, Driven, Passion and Integrity. You will be friendly, aspirational, honest and willing to challenge yourself to keep learning and improving.
Why Join Us?
- Be part of a supportive team in a five-star hospitality environment.
- Develop practical food and beverage skills while learning from experienced colleagues.
- Work in one of Scotland’s most beautiful Highland locations.
- Contribute to a guest experience that is friendly, faultless and memorable.
- Join a business that values sustainability, teamwork and continuous improvement.
