Position Summary
Park Hotel Kenmare is seeking a polished, service-driven, and detail-oriented Reservations Agent to join our luxury hospitality team. As the first point of contact for many of our guests, the Reservations Agent plays a vital role in delivering the exceptional standards of service synonymous with Park Hotel Kenmare, Relais & Châteaux, and Michelin Key distinction.
The successful candidate will provide a seamless and personalised reservations experience, ensuring every guest interaction reflects warmth, professionalism, discretion, and genuine Irish hospitality.
Key Responsibilities
Guest Reservations & Enquiries
- Handle all room reservation enquiries via telephone, email, online channels, and third-party booking platforms.
- Provide knowledgeable and personalised recommendations regarding accommodation, dining experiences, spa offerings, and local attractions.
- Accurately input, update, and manage reservations within the hotel PMS and booking systems.
- Ensure all guest profiles, preferences, special requests, and VIP details are recorded with precision.
- Maximise room occupancy and revenue opportunities through effective upselling and promotion of hotel packages and experiences.
Guest Experience
- Deliver exceptional guest service in line with five-star luxury hospitality standards.
- Build strong rapport with guests to create memorable and personalised experiences prior to arrival.
- Coordinate closely with Front Office, Concierge, Housekeeping, Spa, and Food & Beverage teams to ensure seamless guest journeys.
- Respond professionally and efficiently to guest requests and reservation amendments.
Administration & Operations
- Prepare daily arrival reports and reservation updates for operational departments.
- Manage check ins and check outs in the absence of the Duty Manager or Guest Relations.
- Maintain excellent knowledge of hotel facilities, room categories, seasonal offers, and local experiences.
- Ensure compliance with all hotel policies, data protection standards, and reservation procedures.
- Assist the Reservation & Events Manager with group bookings, special events, and bespoke guest itineraries where required.
Candidate Profile
The ideal candidate will possess:
- Previous experience in reservations, front office, or guest relations within a luxury hotel environment.
- Excellent written and verbal communication skills.
- A warm, professional, and guest-focused approach.
- Strong attention to detail and organisational skills.
- The ability to multitask and work effectively in a fast-paced environment.
- Confidence using hotel property management systems and reservation platforms.
- A strong understanding of luxury hospitality and personalised service.
- Flexibility to work shifts, weekends, and holidays as required.
Some Of Our Benefits:
- Competitive & generous rate of pay.
- Discounted rates on rooms at Park Hotel Kenmare and other Relais & Chateaux properties.
- 50% off Food and Beverages/ 30% off spa treatments & 20% off spa products.
- Free use of spa/ gym facilities.
- Excellent Training and Personal development.
- Complimentary healthy meals whilst on duty.
- Complimentary on-site parking.
