We are seeking an experienced and passionate Front Office Manager to lead the guest experience at one of East Africa's most acclaimed luxury retreats. As a Relais & Châteaux member property, Zanzibar White Sand Luxury Villas & Spa upholds the highest standards of personalised service — from the moment a guest arrives to the moment they depart.
You will lead the front office team, ensuring seamless arrivals and departures, anticipating guest needs, coordinating closely with reservations, housekeeping and the wider operation, and resolving every request with discretion and warmth. As the welcoming face of the resort, you will be a key guardian of our service culture.
The ideal candidate brings a refined hospitality background with at least 5 years in luxury front office or guest relations management, strong operational discipline, confident command of a property management system (Opera or similar), and a genuine passion for creating memorable guest journeys — with the ability to inspire a team while preserving the intimate, family-owned spirit that defines White Sand. Experience in a luxury resort or boutique five-star environment is essential; familiarity with East African or Indian Ocean destinations is a distinct advantage.
- At least 5 years in luxury front office or guest relations management
- Strong English
- French is a big plus
Job details are sourced from the employer's original posting.
Open job postingAbout the company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers