Hotel Receptionist

Thornbury, United KingdomOn-SiteFull-timePosted 2w ago

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Job description

£26436.80 per annum
Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am and 11 pm) Full flexibility required
An additional share of service charge and tips (estimated 2.5 k per year)
An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
Use the Opera Front Office System to check in and check out guests and take payments.
Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
Reservations

Experience in a similar role, ideally in a 4* or above establishment
IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
Proficient in verbal and written English
Capability to work across multiple projects efficiently and adapt accordingly.
A passion for excellent organisation and customer service skills
Attention for details and proficiency in verbal and written English.
Desire to exceed guest expectations.

28-day holiday including bank holidays
Paid extra day off on your birthday
Complimentary stay at the castle after 3 months probation period passed
Training programmes via internal & external professionals and access to online training facilities
Staff and family rates on hotel accommodation and discounts on food and beverage
Recognition programmes
Uniform and meals provided whilst on duty and free parking

Job details are sourced from the employer's original posting.

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About the company

Relais & Châteaux

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

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Industry: Hospitality
Founded: 1996
Open roles: 627