At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.
Your Role at Relatient:
The Software Design Consultant plays a key role in delivering a high-quality client experience throughout implementation. This role partners with clients and cross-functional teams to understand patient access needs, apply product expertise, and design and implement customized workflows that support each client’s goals.
This position is 100% remote, with candidates required to reside in one of the approved states listed below.
How You’ll Make an Impact:
- Partner with internal teams and clients to understand implementation clients’ existing patient access workflows.
- Design and configure workflows in Relatient’s proprietary DASHsuite in collaboration with other team members.
- Collaborate with the Client Operations Manager and development and integration teams to align technical product design and development activities with business priorities throughout implementation.
- Design, configure, test, and implement software platforms, interfaces, reports, and controls in accordance with best practices and the implementation process.
- Stay current with product development across the team to provide implementation clients with up-to-date product designs.
- Identify client risks and escalate them as appropriate.
- Design and present clear, concise information to clients and peers.
- Translate technical concepts into easy-to-understand terms for client-facing communication.
- Monitor, modify, and enhance existing applications to support ongoing operational needs.
- Facilitate software testing to help ensure the system delivers optimal results.
- Create knowledge documentation to support continuing education for internal team members.
- Use PostgreSQL and navigate the database for design and reporting purposes.
- Generate product enhancement and bug-fix requirements.
- Advocate for client needs and serve as a liaison for configuration needs in discussions with Engineering.
- Monitor individual bandwidth across clients and communicate conflicts in a timely manner.
- Performs other duties as assigned.
What You Bring:
- Bachelor’s degree in engineering or business, or equivalent work experience in lieu of a degree, is required.
- Strong analytical skills and demonstrated ability to think critically, including experience working with SQL.
- Excellent interpersonal skills and the ability to engage a broad set of stakeholders.
- Demonstrated emphasis on exceeding client expectations.
- Self-starter with the ability to work in a fast-paced environment.
- Strong project management skills, with the ability to multitask and prioritize.
- Extraordinary attention to detail.
- Time-management experience and the ability to work independently with minimal supervision.
- Strong written and verbal communication skills.
- Collaborative approach and ability to create excellent working relationships.
What Success Looks Like:
- Client patient access workflows are understood and translated into configurations that address documented implementation needs.
- DASHsuite workflows, interfaces, reports, controls, and related configurations are designed, tested, and implemented in accordance with the implementation process and best practices.
- Client risks, capacity conflicts, product enhancement needs, and bug-fix requirements are identified, documented, and communicated to the appropriate teams in a timely manner.
- Technical concepts and design information are communicated clearly to clients, peers, and cross-functional partners.
- Internal knowledge documentation remains useful for team education, and product knowledge stays current as the product evolves.
Ready to Join Relatient?
If you’re looking for work that matters and a team that makes it count, we'd love to hear from you! To be eligible, you must reside in one of the following states:
Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas
