Lead Quality Control, Building Solutions

ESSENTIAL FUNCTIONS
Quality Inspections
• Conduct scheduled and unscheduled quality inspections at assigned sites in accordance with Relay Quality Assurance SOPs and the Quality Control & Assurance Policy.
• Use JM Connect or other inspection software to score, document, and report findings using Relay quality-check scoring definitions.
• Identify deficiencies and defects, verify corrective actions, and confirm resolution within established timelines, including 24 hours for defects/fails and three business days for minor deficiencies.
• Support internal quality checks and joint customer inspections as directed by the Site Manager, and report results, trends, and recurring issues.
Work Order Management
• Create work orders in Janitorial Manager (JM) for identified deficiencies, customer complaints, Good Catches, and other service needs, including required comments and photos.
• Assign, track, and follow up on open work orders; verify and document resolution before closing each work order.
• Conduct weekly backlog reviews and escalate overdue items to the Site Manager.
Equipment & Floorcare Maintenance
• Maintain janitorial and floorcare equipment in a safe, clean, and working condition, including routine inspections, cleaning, and preventive maintenance.
• Identify equipment requiring repair or replacement, create work orders or notify the Site Manager, and ensure equipment is stored properly with safety features functioning.
Training
• Provide task-based training to janitorial and floorcare personnel on cleaning procedures, quality standards, proper equipment use, and safety practices as needed.
• Support new employee onboarding on quality expectations and inspection processes, and escalate additional training needs to the Site Manager.
Supplies & Inventory
• Monitor supply and inventory levels, report low stock promptly, and maintain clean, orderly supply areas.
Compliance & Documentation
• Maintain accurate and timely inspection, work order, and equipment-maintenance records in JM.
• Follow Relay QA SOPs, safety policies and procedures, and OSHA requirements; report safety hazards and Good Catches in accordance with policy.
Other Responsibilities
• Attend project, task force, and team meetings as requested and communicate professionally and promptly with site staff, management, and customers.
• Maintain Relay-assigned areas within customer sites, including supply rooms, closets, and offices, in a clean and orderly manner.
• Perform other duties as assigned.
MINIMUM QUALIFICATIONS
• Two years of experience in janitorial and/or floorcare operations, or an equivalent combination of education and experience.
• Demonstrated attention to detail and experience identifying quality or service deficiencies.
• Proficient computer and tablet skills, including Microsoft Outlook, Excel, and mobile inspection applications.
• Strong written and verbal communication skills and the ability to work effectively with a diverse population.
• Ability to work independently and manage multiple sites and priorities.
• Ability to pass a criminal-history background check and/or fingerprinting, as appropriate, at any time during employment.
PREFERRED QUALIFICATIONS
• Experience using Janitorial Manager (JM) or similar quality-inspection and work-order software.
• Experience maintaining or repairing janitorial and floorcare equipment.
• Experience training or mentoring janitorial staff.
• Bilingual capabilities.
• Valid driver's license and insurance if travel between multiple sites is required.
KNOWLEDGE, SKILLS, AND ABILITIES
• Knowledge of janitorial and floorcare methods, equipment, cleaning chemicals, safety practices, OSHA requirements, and quality-assurance standards.
• Skill in conducting inspections, identifying service deficiencies, documenting findings, prioritizing corrective actions, and maintaining accurate records.
• Ability to use JM/JM Connect, Microsoft Office, tablets, and mobile applications to manage inspections and work orders.
• Ability to communicate clearly, provide task-based training, collaborate with employees and customers, and maintain professional working relationships.
• Ability to organize work, manage competing priorities across assigned sites, use sound judgment, and escalate issues appropriately.
SCOPE & ACCOUNTABILITY
Performs duties independently under the direction of the Site Manager. Exercises independent judgment when conducting inspections and determining work-order priority, escalating issues to the Site Manager as needed. This position does not have personnel-management or disciplinary authority.
SUPERVISORY RESPONSIBILITY
None. This position does not supervise employees. The Quality Control Lead may provide task-based training and guidance to janitorial and floorcare personnel but has no authority over hiring, discipline, scheduling, or performance management.
WORK ENVIRONMENT & PHYSICAL DEMANDS
• Walking and/or standing for extended periods.
• Frequent bending, twisting, reaching, kneeling, and crouching.
• Flexibility in work schedule; work may include multiple sites in a single day.
• Use of personal transportation may be required.
• Ability to lift up to 40–50 pounds occasionally; heavier lifts must be completed with assistance or an appropriate lifting device.
• Potential exposure to cleaning chemicals; standard personal protective equipment, including gloves and goggles, is required as applicable.
• Work on or around janitorial and floorcare equipment and moving machinery.
• Work may occur indoors and outdoors, in temperature extremes, and on uneven surfaces.