Account Manager

Job Summary 

The Account Manager is responsible for generating revenue by developing long-lasting, mutually beneficial relationships with clients across all business units within Relevant Industrial. This field-based sales role focuses on meeting customer needs through technical expertise, solution development, and consistent client engagement. The Account Manager plays a critical role in identifying new business opportunities, supporting product lines, and maintaining high levels of customer satisfaction.

Essential Duties and Responsibilities 

Sales & Customer Development 

• • Lead all aspects of the sales process including lead generation, solution development, proposal creation, and closing.
• • Build and maintain relationships with new and existing customers.
• • Promote full range of Relevant Industrial’s Instrumentation and Automation product lines.
• • Regularly conduct in-person sales calls and collaborate with factory representatives during regional visits.
• • Develop customer accounts by educating clients on value-added services.
• • Proactively identify new opportunities and revenue streams within accounts.
• Manage customer VMI programs and/or on-site inventory trailer consignments

Solution Delivery & Technical Support 

• Negotiate with customers and suppliers to deliver optimal customer solutions with high profitability.

• Provide technical support, product information, and pricing updates to clients.

• Connect with OEM suppliers to enhance customer offerings and solution value.

• Coordinate internally to deliver cross-functional support to clients.

Communication & Relationship Management 

• Ensure accurate client expectations and consistent follow-through on commitments.

• Maintain accurate records and contacts in CRM systems.

• Respond promptly and effectively to customer concerns and complaints.

• Maintain professional and proactive relationships with vendors and principals.

Training & Collaboration 

• Participate in internal training sessions, sales meetings, and team development.

• Assist in training new employees and sharing best practices.