Job Summary
The Service Coordinator at Relevant Industrial is responsible for ensuring the proper execution and delivery of technical support of rotating equipment. This role focuses on providing satisfaction to end users and distributors while ensuring company business goals of timely service and order fulfillment are met. The Service Coordinator works closely with the to maintain smooth operations and effective communication with customers.
Essential Duties and Responsibilities
Customer Service and Order Management
- Perform general order intake functions.
- Answer incoming phone calls and emails from customers and distributors.
- Respond to inquiries regarding stock balance, pricing, and availability; enter subsequent customer orders.
- Assist in investigating issues related to inventory, pricing, deliveries, returns, credits, and technical problems.
- Track incoming shipments and back orders.
- Ensure accurate daily filing of customer orders, invoices, acknowledgments, and departmental communications.
Technical Documentation and Support
- Maintain and update technical documentation and resources.
- Assist in coordinating between customers, sales representatives, and management.
- Support sales and management with routine and special requests or projects.
- Communicate administrative activities and contribute to business growth.
Product Knowledge and Development
- Maintain a high level of parts knowledge with the capacity to develop a solid understanding of Relevant Industrial’s business culture.
- Act on behalf of team members in their absence when necessary.
- Participate in employee development programs, including product and application training, business, and personal development.
