Customer Service -Patient Care Coordinator

RemotelyHR is hiring on behalf of Qazi Cosmetic Center

Location: Qazi Cosmetic Center

Job Type: Full-time (40 hours/week)
Pay Range: $30 – $45/hour

Qazi Cosmetic Center is a distinguished leader in the skin restoration industry, dedicated to delivering exceptional results and personalized care for patients from around the world. We are seeking a professional, bilingual, and patient-focused Patient Care Coordinator to join our team! As the liaison between our patients and our clinical team, you will keep the entire office running smoothly and be the voice our patients look forward to hearing. It is meaningful work, and it comes with genuine responsibility.

What You'll Do:

• Welcome patients in person and on the phone, listen to their needs, and answer questions with professionalism

• Guide patients through our services and treatment plans, which are often complex and deeply personal

• Communicate clearly and helpfully with patients in person and in writing

• Schedule and reschedule appointments to keep the office efficient and on time

• Follow up with patients when promised and resolve concerns with patience and good judgment

• Coordinate closely with our clinical team so nothing ever falls through the cracks

• Maintain accurate documentation and records while protecting patient confidentiality

• Perform other duties, as assigned

What We're Looking For:

• At least two years of experience at one company in medical sales, hospitality, customer service, or as a medical assistant

• Full fluency in English and Spanish, both spoken and written

• Fast, accurate typing and strong comfort with software and technology

• Knowledge of medical terminology

• Exceptional attention to detail

• Excellent customer service, phone communication, and relationship-building skills

• Experience maintaining confidentiality, documentation, and recordkeeping

• Ability to multitask in a fast-paced office while staying calm under pressure

• A personal reason for wanting to work in this field, and a commitment to treating every patient with respect

Nice to Have:

• Knowledge of health insurance processes

What We Offer:

• 401(k) matching

• Health, dental, and vision insurance

• Paid time off and paid sick time

• Paid training

• Opportunities for advancement

• Employee discounts on our cosmetic products and services

Join our team to make a meaningful impact on patients' lives in a vibrant cosmetic setting. We are committed to fostering your professional growth while ensuring every patient receives the highest standard of service.

Apply today—we'd love to meet you!

Qazi Cosmetic Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.