Job Summary
The Banquet Set-up Attendant is responsible for set-up and clean-up of banquet functions as well as monitoring assigned sections during the events to ensure all patrons are served. This position has varying shifts including nights and weekends.
Responsibilities
QUALIFICATIONS:
- Three to six months related experience; or equivalent combination of training and experience.
- Requires the ability to read write and speak the English language.
- Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
- Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
- Knowledge of and ability to appropriately interpret and follow policies and procedures.
- Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether verbal or written.
- Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
RESPONSIBILITIES:
- Provides guests with the finest quality of service at all times and in a warm and enthusiastic manner.
- Vacuums sweeps mops polishes wipes areas clean before during and after events.
- Ensures that the banquet area is maintained in a clean organized and safe condition.
- Ensures that at the close of a function and at the end of the workday all banquet rooms are cleared and securely locked.
- Ensures all equipment is stored in the designated area.
- Is always present in room and greets guests upon arrival.
- Maintains banquet and hotel standards of food beverage and quality guest service.
- Is available to present menus answer questions and take food and beverage orders.
- Cooks or otherwise prepares food according to recipe.
- Assists in food production according to menu and number of persons to be served.
- Monitors tables in assigned section ensuring all patrons are served.
- Clears and cleans tables; resets counters and tables.
- Maintains kitchen and wait station by keeping area tidy and clean and stocks assigned areas at the end of each shift.
- Ensures tips are reported properly for tax processing.
- Other duties as assigned.
Property Details
Originally built in 1918, the Renaissance Cleveland Hotel is a local landmark. Stylish and sophisticated with architecture that reflects the area’s unique style and rich history, we’re ideally located in Downtown Cleveland near Public Square and connected to Tower City Center the hub of Downtown Cleveland’s nightlife and attractions featuring an array of boutiques, restaurants, and a movie theater.
Visitors can catch a Cleveland Cavaliers game at the Q (Quicken Loans Arena) or see the Cleveland Indians at Progressive Field, both are a short walk away. Plus, Jack Cleveland Casino is connected to our Downtown Cleveland hotel via Tower City. Our guests will experience the best of Downtown Cleveland while staying in modern rooms with upscale amenities and elegant decor.
Elevated in every way, the Renaissance Cleveland Hotel features vaulted ceilings, high-arched windows, a stunning marble fountain, and a magnificent Grand Ballroom that’s the perfect stage for conventions, corporate meetings, and wedding receptions.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
