Casino Player Services Representative

POSITION:              Player Services Representative                        

LEVEL:                     Supervisor

DEPARTMENT:       Player Services                   

Wind Creek Aruba Purpose:

Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Wind Creek Aruba Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability and focus on our Guests. The resulting creation of wealth will grow opportunities for all.

Purpose of the department:

Ensure regulatory compliance, provide an excellent service experience to our Patrons while processing all cash transactions taking place at the Player Services / Casino cage, and provide all services to our Players Club Members.

Reporting line:

The Player Services Representative reports to Players Service Supervisor reports to the Player Services Assistant Manager.

Job Profile:

The Player Services Supervisor is responsible for performing high volume cash and non-cash transactions with guests and Team members in a courteous, accurate and timely manner. Maintain accurate transaction for auditable balancing practices.

Education, technical knowledge, and skills:

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment.

Associated degree in Related field required.

Hospitality or customer service /guests service industry experience (Hotel, Restaurant, Casino, etc.)

General Competencies/ Personality Profile:

Must be a very trustworthy person with good mathematical and computer skills, have the ability and willingness to learn new technologies in line with the job. Must be dependable and willing to work flexible hours and able to handle stressful situations. Must be analytical and eager to always be motivated and inspired and be customer oriented and prioritize customer needs, this in a healthy clean, safe and hazard free work environment. Must be self-motivated, detail orientated and able to work successfully with minimum supervision.

The statements made in this job profile are intended to describe the essential nature and level of work being performed. It is not a complete list of all responsibilities or qualifications of the job.