Quality Assurance (QA) Analyst
Who We Are
Renovo Financial is a dynamic and fast-growing private lender and mortgage servicer based in Chicago, dedicated to partnering with real estate investors who acquire and renovate single and multi-family residential properties. We take pride in delivering exceptional support to our clients, guiding them seamlessly from loan application to pay off with a commitment to unparalleled service. Our focus on reliability and a “win-win” approach has earned us an industry-leading repeat and referral rate, reflecting the strong relationships we build with our clients.
Position Summary
The Quality Assurance Analyst will be responsible for reviewing and auditing investor loan packages and processes to ensure compliance with investor standards, internal policies and quality benchmarks. This role will assist the AVP, Fulfillment Quality in all related TPR activities. Ultimately, this will further improve / underline company optics as a strong loan originator / seller and will be crucial in Renovo’s internal efforts to maximize capital strategies (including, but not limited to, securitization).
Responsibilities
Loan File Review & Compliance
- Conduct comprehensive reviews of loan files throughout the life of the loan, including applications, credit reports, underwriting and closing documents to ensure they meet company and investor standards
- Document any discrepancies found during audits and communicate findings to relevant departments to resolve issues
- Review and recognize the different TPR requirements for each investor that Renovo lends with
- Upload Final Investor packages to the TPR portal within 5 business days of closing date
- Assist AVP, Fulfillment Quality with monthly quality performance reviews for POD members
TPR & Vendor Coordination
- Coordinate with Renovo’s external third-party vendors (AMC) on a weekly or bi-weekly basis to discuss exception pool statuses
- TPR Response Coordination: Maintain exception clearing frequency in line with the weekly trade process
- Respond/Upload documents to remedy exception items in TPR portal
Exception Management & Monitoring
- Daily Data exports to sort/monitor existing and new exceptions
- Distribute outstanding exception lists to responsible production team members
- Maintain consistent contact & regular follow-up with production team members over outstanding exceptions
- Clear any / all ancillary exception items possible without team member involvement
Be the Culture
- Bring Renovo’s values to life through your actions, choices, and commitment to a shared purpose
All other duties as assigned
What We Look For
- Bachelor’s degree in business, Finance, or a related field (preferred) or equivalent experience in mortgage lending or quality assurance
- Minimum of 2 years of experience in quality assurance or auditing in the mortgage lending industry
- In-depth knowledge of business purpose lending including real estate documents and loan processes
- Prior experience in identifying operational inefficiencies and recommending solutions
- Strong attention to detail and accuracy in reviewing loan files and documents
- Analytical mindset with the ability to identify trends, patterns and areas for improvement
- Excellent verbal and written communication skills for interacting with team members. This requires the ability to be persistent, concise and non-confrontational when reviewing other’s work
- Strong problem-solving abilities, with a proactive approach to issue resolution
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
- Proficient in Microsoft Office (Excel, Word, Outlook) with advanced excel experience preferred
- Knowledge of mortgage software tools, such as Salesforce
At Renovo, we’re building a team that reflects a wide range of backgrounds, perspectives, and skills because we believe diverse voices make us stronger. We’re proud to be an equal opportunity employer and welcome applicants of all identities and experiences.
