Account Representatives/credit manager

Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.
Follow all State and Federal collection laws.
 Organize and carry out all activities in the collection department.
 Meet or exceed company collection guidelines.
 Perform rental order verifications as requested by management.
 Team with store sales staff on initial rental decisions.
 Receive payments and post amount paid to customer’s account.
 Communicate with customers with past due accounts via telephone or written communication.
 Visit past due customers in-home as necessary to collect payment or recover merchandise.
 Follow company’s plan for record keeping on all correspondence with customers and status of collection efforts.
 Establish and maintain relationships with area lienholders and law enforcement agencies.
 Negotiate return of store merchandise with lienholders.
 Perform skip traces as required.
 Advise management on merchandise recovery and prosecution decisions.
 Prepare, request and track prosecution against customers and lienholders.
 Maintain vehicle mileage logs.
 Protect company assets and maintain company confidentiality.
 Maintain the highest level of compliance with all company policies, and procedures.
 Ability to work with minimum supervision.
 Ability to work Saturdays and split days off until 7 p.m. or later

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.