As an Accounts Receivable Associate/Specialist, you’ll manage a portfolio of approximately 300–350 customer accounts across multiple European entities, helping drive timely collections and healthy cash flow.
You’ll build strong customer relationships, resolve payment and billing issues, manage aged receivables, and partner with internal teams to keep accounts on track. This is a great opportunity for someone who enjoys problem-solving, customer interaction, and taking ownership in a fast-paced international environment.
Responsibility:
- Manage a portfolio of approximately 300–350 customer accounts, driving timely collections and reducing past-due balances.
- Proactively engage customers by phone, email, and meetings to improve cash collection and DSO performance.
- Review aging reports, identify payment risks, and develop effective collection strategies for overdue accounts.
- Investigate and resolve invoice disputes, deductions, short payments, pricing, freight, tax/VAT, and billing issues.
- Partner with Sales, Customer Service, Logistics, Tax, and Finance teams to resolve issues and accelerate payment.
- Maintain accurate collection notes, payment commitments, account reconciliations, and follow-up activities.
- Submit invoices through customer AP portals, including Ariba, Tungsten, Coupa, and customer-specific platforms.
- Manage AR/customer service mailboxes and respond professionally to customer inquiries.
- Support monthly and quarterly AR close, aging reviews, reconciliations, reporting, and statutory audit requests.
- Provide backup support for cash application, including ACH, wire, lockbox, and credit card payments.
- Monitor portfolio trends and KPIs, identifying opportunities to improve processes and reduce collection risk.
Qualifications:
- 3–5 years of Accounts Receivable and collections experience, ideally within manufacturing, industrial, life sciences, or a similar environment.
- Associate’s or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred. Equivalent experience will also be considered.
- Proven experience managing a large customer portfolio and collecting aged or complex receivables.
- Strong experience resolving customer disputes, deductions, and billing discrepancies.
- Solid SAP knowledge, particularly within Accounts Receivable and customer account management.
- Advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, data analysis, and reconciliations.
