The Technical Service & Support Intern will work closely with the Technical Services team to support daily operational activities and ensure efficient resolution of company and client issues. This role will act as a liaison between customer-facing teams, Quality, Product Management, and Customer Service, contributing to the continuous improvement of service processes across LATAM.
Essential Duties and Responsibilities
The intern will have the opportunity to:
- Gain a solid understanding of TSV repair shop processes, internal and external customer requirements, compliance standards, complaint handling, and data mining techniques.
- Support activities related to Technical Service and Support Operations, including warranty and out-of-warranty repair workflows.
- Prepare and present operational reports to management, providing insights that support key business decisions.
- Provide spare parts sales support to the LATAM sales team, helping ensure appropriate stock levels at distributor locations for timely technical service availability.
Education and Experience
- Currently enrolled at a university and pursuing a degree in Mechanical, Electrical, Electronic Engineering, or other related field.
Other Qualifications
- Proficiency in Microsoft Office, with strong skills in Word and Excel.
- Trilingual: candidate must be able to effectively communicate (both verbally and written) in: Portuguese, Spanish, and English
- Ability to work effectively with minimal instruction on routine tasks and general guidance on new assignments.
- Strong verbal and written communication skills.
- Ability to maintain professionalism while interacting with customers at all levels via phone and email.
- Able to work independently and collaboratively in a fast-paced, customer-driven environment.
- Experience interacting with Engineering, Product Marketing, and Product Management teams is a plus.
- Strong troubleshooting, logical reasoning, and analytical skills.
- Excellent reading comprehension, editing ability, and conceptualization skills.
- Capability to simplify and communicate complex concepts and troubleshooting steps to team members and customers.
- Experience in training or presenting is considered a plus.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
