Position Title: Amenity Butler
Department: Front Office
Seniority Level: Supervisor
Division: Rooms
Direct Manager: Hotel Manager – Tower
Indirect Manager: Hotel Manager – Yacht Club
Employment Type: Hourly
Prepared By: Samuel Garcia – Hotel Manager – Yacht Club
Date: August 8, 2026
Summary
The Amenity Butler curates personalized amenities, experiences, and unexpected moments of surprise and delight that make guests feel recognized and valued. Using guest preferences, stay purpose, special occasions, VIP details, and service-recovery needs, the role designs and coordinates memorable touches with creativity, precision, and discretion while maintaining inventory, storeroom organization, and cross-departmental alignment.
Essential Functions
Amenity and Experience Curation
- Review guest profiles, preferences, stay purpose, special occasions, VIP details, and service-recovery needs to curate thoughtful, distinctive amenities and experiences.
- Proactively develop surprise-and-delight concepts that reflect each guest’s occasion and stay.
- Assemble, personalize, stage, and coordinate the timing and placement of each amenity or experience.
- Verify quality, presentation, personalization, timing, and completeness before delivery.
Inventory & Storeroom Management
- Maintain accurate inventory records, par levels, and accountability for amenity supplies and equipment.
- Receive, label, organize, and store products to protect quality, prevent shortages, and minimize waste.
- Conduct routine counts and support inventory audits.
Organization & Facility Standards
- Maintain a clean, organized, safe, and professional storeroom.
- Follow safety, sanitation, waste-disposal, and operational standards.
Systems & Administrative Duties
- Review Opera Cloud, 360 HUB, Monday.com, Birchstreet, and other designated platforms to identify guest requests and amenity requirements.
- Track requests, fulfillment status, inventory movement, and deliveries accurately.
- Recommend process improvements that strengthen efficiency and service delivery.
Customer Service & Service Excellence
- Deliver Forbes Five-Star service through urgency, professionalism, ownership, and meticulous execution.
- Gather guest insights and partner with operational teams to coordinate personalized moments across the guest journey.
- Anticipate meaningful needs and occasions, responding with thoughtful amenities and creative touches.
Education/Experience Requirements:
- High school diploma or equivalent.
- Strong organization, time management, communication, and interpersonal skills.
- Ability to work independently, manage competing priorities, and maintain exceptional attention to detail.
- Professional appearance, positive attitude, and commitment to quality.
Preferred
- Experience in luxury hospitality, guest services, inventory control, storeroom management, or warehouse operations.
- Experience with inventory or tracking systems; familiarity with Opera Cloud, Monday.com, Agilysys POS, and Microsoft Office, Birchstreet preferred.
Competencies
- Creative Thinking and Personalization
- Attention to Detail and Quality
- Organization, Planning, and Time Management
- Accountability and Reliability
- Collaboration and Communication
- Inventory Stewardship
- Service Excellence
Success Measures
- Personalized amenities and experiences are relevant, accurate, polished, and delivered on time.
- Inventory records and par levels remain accurate; shortages, waste, and service disruptions are minimized.
- The storeroom remains organized, safe, and audit ready.
- Operational teams receive timely, clear updates that enable seamless execution.
- Curated moments strengthen guest recognition, celebration, and service recovery.
Career Growth & Development Opportunities
The role builds experience in luxury service, personalized guest recognition, amenity and experience curation, inventory stewardship, hotel systems, and cross-departmental collaboration.
Professional Development Opportunities
- Develop Forbes Five-Star service, experience-design, logistics, systems, and operational-planning skills.
- Participate in eligible company-sponsored training and professional development opportunities.
Potential Career Pathways
Strong performance can build transferable experience for future opportunities such as:
- Guest Services, Guest Relations, or Butler Services
- VIP Services or Pre-Arrival
- Housekeeping or Rooms Operations supervision
- Inventory or Purchasing coordination
- Assistant Manager roles in Rooms Division or Guest Experience
Physical Requirements
- Lift up to 50 pounds and frequently carry items up to 25 pounds.
- Stand and walk for extended periods; frequently reach, bend, and handle supplies.
- Communicate effectively and visually inspect products, inventory, and work areas.
Frequency Key:
Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours
Physical Activity Frequency
Sitting Frequent
Walking Frequent
Climbing stairs Frequent
Standing Constant
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Occasional
Taste Never
Lifting/carrying (50 lbs.) Frequent
Travel Rare
Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
