Summary
The ideal candidate has exemplary interpersonal skills and a commitment to providing outstanding guest services. Butlers are adept at departmental operations and have a great concern for guest safety and security. A butler manages his/her work with integrity and abide by ethical, moral, and legal standards. Butlers are discrete and responsive to meeting the needs of their guests, demonstrating a behavior of willingness and dedication. A butler primarily serves as a key point of contact for Guests throughout their stay at the hotel. He / she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity.
Essential Functions
Job duties include, although are not limited to:
- Welcome and bid farewell our guests in a professional and pleasant manner and to provide assistance during their stay.
- Butlers are responsible for essential guest services and meeting productivity requirements in the following areas:
- General knowledge about The Boca Raton
- Administrative operations as needed
- Taking care of all room guests and coordinating with all concerned departments to fulfill guest needs and requests.
- Being knowledgeable about Room Service and other outlets menu, as well as communicating with the kitchen regarding menu questions and product availability.
- Being knowledgeable about housekeeping procedures and standards as well as being capable to assist Room Attendants
- Updating the hotel software with guest preference, likes and dislikes on to the guest profile section.
- Following all the guest needs until they are completed to the total guest satisfaction.
- Conducting the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.
- Taking care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
- Performing software operations like check-ins / check-outs, update profile, room reservations, requests, applying payment, verifying and adjusting billing, activating room keys, processing check-out etc. on the hotel software.
- Supporting the other departments such as Front Desk, Housekeeping and Room service with their duties.
Internal Relationships
Reports to Housekeeping Manager and Director of Housekeeping
External Relationships
Has regular contact with Front Office Team, Maintenance, In Room Dining and Laundry Services
Qualifications and Education/Experience Requirements
- Positive attitude and good communication skills, with excellent grooming standards.
- Commitment to delivering a high level of customer service.
- Flexibility to respond to a variety of different work situations and ability to work alone.
- 3 Years Diploma or bachelor’s degree in hotel Management. Proficiency in working with MS office, Agilisys (POS) and Opera Cloud (PMS) are an added advantage.
- Minimum 2 years’ experience at a similar level at a 5 star or full-service hotel. 3 to 5 years’ experience in F&B Service or Housekeeping a plus.
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
